Diego Rangel
Summary
Dynamic and reliable, I excelled at Birdie Frozen Yogurt by enhancing customer experiences and boosting sales through effective upselling and maintaining a high-quality toppings bar. Demonstrated exceptional patience and empathy, alongside proficiency in safe food handling, I played a key role in training new staff, ensuring top-notch service and operational efficiency.
Overview
1
1
year of professional experience
Work History
Birdie Frozen Yogurt
Edward Jonathas
02.2024 - Current
- Prepared fresh ingredients daily for toppings bar, ensuring quality and variety for customers.
- Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
- Handled high-pressure situations calmly during peak hours, maintaining excellent customer service despite increased stress levels.
- Boosted sales by upselling toppings, promoting limited-time offers, and suggesting popular flavor combinations.
- Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
- Assisted in inventory management to ensure adequate stock levels and minimize waste.
- Trained new employees on store procedures, ensuring consistency across all team members'' performance levels.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
No Degree - High School
Franklin Academy High School
Pembroke Pines, FL05-2026
Skills
- Energy and enthusiasm
- Patience and empathy
- Efficient work pace
- Reliability and punctuality
- Maintaining cleanliness
- Customer service
- Safe food handling
- Food handling safety
- Cash register operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Birdie Frozen Yogurt
Edward Jonathas
02.2024 - Current
No Degree - High School
Franklin Academy High School
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