Diego Reyes
Costa Mesa,CA
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Field Ambassador
City Of Costa Mesa
01.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Served as organization ambassador at various charity events, promoting mission and values.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Assisted citizens abroad by providing timely consular services and support during emergencies.
Kitchen Floater
Hambones Bar & Grill
01.2021 - 12.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
- Improved food quality by consistently following standardized recipes and maintaining accurate portion control.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste by utilizing proper storage techniques and closely monitoring inventory levels.
- Delivered consistent results under time constraints while maintaining high standards of flavor profiles and presentation quality.
- Collaborated with fellow line cooks to coordinate cooking times and plate presentations for seamless service.
- Ensured customer satisfaction by accommodating dietary restrictions and special requests whenever possible.
- Showcased culinary skills across diverse cuisine styles, catering to varied tastes and preferences of patrons.
- Streamlined kitchen processes through effective communication with team members during high-volume shifts.
Retail Store Associate
JCPenney
11.2020 - 12.2020
- Collaborated with team members to achieve store sales targets consistently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Maintained an orderly and visually appealing store environment by organizing merchandise displays and cleaning the sales floor regularly.
Cashier
Oh Those Donuts
08.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Carpenter Apprentice
Joshua Tree Inc.
02.2019 - 07.2020
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment to job sites.
- Achieved accurate cuts using miter saws, table saws, circular saws, jigsaws, routers, planers while adhering to all safety protocols.
- Gained valuable education in residential and commercial building codes.
- Expanded knowledge in various carpentry techniques such as joinery methods, wood selection, and finishes through regular collaboration with skilled carpenters.
- Planned and executed work with proper tools and materials to maximize productivity.
- Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.
Team Member
McDonald's
08.2019 - 02.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Associate of Science - Radiologic Technology
Orange Coast College
Costa Mesa, CA05.2026
High School Diploma -
Costa Mesa High School
Costa Mesa, CA06.2019
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Customer Education
- Product Recommendations
- Event Coordination
- Social Perceptiveness
- Multilingual Proficiency
- Protocol adherence
- Problem-Solving
- Customer Service
- Public Speaking
- Decision-Making
- Team Development
- Report Writing
- Internal Communications
- Incident Response
Languages
Spanish
Native or Bilingual
Timeline
Field Ambassador
City Of Costa Mesa
01.2024 - Current
Kitchen Floater
Hambones Bar & Grill
01.2021 - 12.2023
Retail Store Associate
JCPenney
11.2020 - 12.2020
Cashier
Oh Those Donuts
08.2020 - 10.2020
Team Member
McDonald's
08.2019 - 02.2020
Carpenter Apprentice
Joshua Tree Inc.
02.2019 - 07.2020
Associate of Science - Radiologic Technology
Orange Coast College
High School Diploma -
Costa Mesa High School
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