Diego Rico
Salt Lake City,UT
Summary
Dynamic leader with proven expertise in staff management and employee motivation, honed at UPS through exceptional leadership and problem-solving skills. Excelled in training and mentoring, significantly enhancing team efficiency and productivity. Skilled in analytical thinking and staff development, adept at fostering a productive work environment and achieving company objectives. Demonstrates a goal-oriented approach with a focus on continuous improvement and results.
Overview
6
6
years of professional experience
Work History
Part Time Supervisor
UPS
03.2021 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved issues, adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Monitored workflow to improve employee time management and increase productivity.
Restaurant Team Member
Chick Fill A
08.2018 - 09.2020
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Sales Associate
Pacific Sunwear
10.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
GED -
East High School
Salt Lake City, UT06.2019
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Analytical Thinking
- Idea Development and Brainstorming
- Staff Discipline
- Staff Development
Languages
Spanish
Limited Working
Timeline
Part Time Supervisor
UPS
03.2021 - 04.2024
Sales Associate
Pacific Sunwear
10.2019 - 03.2020
Restaurant Team Member
Chick Fill A
08.2018 - 09.2020
GED -
East High School