Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diego Rios

Silverthorne,CO

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Meticulous hotel recepcionist with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

3
3
years of professional experience

Work History

Hotel Receptionist

Hotel Feria Nova
01.2020 - 05.2023
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.

Education

High School Diploma -

Gimnasio William Mackinley
Bogota, Colombia

Skills

  • SAP Software
  • Check-Ins and Check-Outs
  • Greeting Guests
  • Customer Transactions
  • Customer service
  • Good suitcase load

Timeline

Hotel Receptionist

Hotel Feria Nova
01.2020 - 05.2023

High School Diploma -

Gimnasio William Mackinley
Diego Rios