Diego Rivera
Chula Vista,CA
Summary
Hardworking Driver with expertise providing excellent transportation services. Medical transportation driver with 5 years experience engaging and pleasant personality with safe and good customer service. A professional with an excellent record of punctuality and work ethic. Possess multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
NEMT Driver
Call The Car Transportation
01.2019 - 02.2024
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Transported Patients to medical appointments on schedule.
- Accomplished safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage before and after each shift. Reported any mechanical issue.
- Followed proper safety procedures and protocols while assisting loading and unloading patients.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Demonstrated strong problem-solving skills in response to unexpected situations.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing good customer service.
- Demonstrated adaptability by transporting various types of patients, including those with mobility challenges or special needs.
- Expanded knowledge of local geography, allowing for efficient navigation between healthcare facilities without delay.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
NEMT Driver
Coordinated Fleet Services
09.2019 - 09.2021
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage before shifts.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Achieved daily preparation for vehicle inspections prior to trip.
- Demonstrated adaptability by transporting various types of patients, including those with mobility challenges or special needs.
- Assisted elderly and disabled patients entering and exiting safe the vehicle.
Lot Attendant
Mercedes Benz
11.2017 - 12.2018
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Followed safety protocols for personal, guest and automobile safety.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Parked and retrieved cars according to customer needs.
- Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
Lot Attendant
BMW
11.2016 - 11.2017
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Delivered above and beyond service to VIP guests at property.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Parked and retrieved cars according to customer needs.
- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
Airport Security Screener
Tijuana Airport
04.2011 - 10.2015
- Increased awareness among travelers about airport security regulations through clear communication of rules and expectations at checkpoints.
- Provided exceptional customer service while maintaining strict vigilance over airport security measures.
- Collaborated with team members to ensure consistent implementation of airport security protocols and procedures.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Increased airport security by conducting thorough passenger and luggage screenings.
- Supported smooth operations by troubleshooting issues with screening equipment as needed.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Responded effectively to security incidents and provided guidance regarding security procedures.
Education
High School Diploma -
CENYCA Universidad Palmas
Tijuana, Baja California, Mexico06.2008
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Safety Protocols
- Defensive Driving
- Route Planning
- Vehicle Inspection
- Vehicle Maintenance
- Passenger transportation
- Heavy Lifting
Certification
- CPR
- Safe driving trainings
- HIPPA training
- Passenger Assistance Safety and Sensitivity
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
NEMT Driver
Coordinated Fleet Services
09.2019 - 09.2021
NEMT Driver
Call The Car Transportation
01.2019 - 02.2024
Lot Attendant
Mercedes Benz
11.2017 - 12.2018
Lot Attendant
BMW
11.2016 - 11.2017
Airport Security Screener
Tijuana Airport
04.2011 - 10.2015
High School Diploma -
CENYCA Universidad Palmas
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