Diego Rodriguez
Haymarket,VA
Summary
Dynamic and dedicated professional with a strong background in customer service and safety management at Dominion Valley Country Club. Certified lifeguard skilled in CPR, with a proven ability to enhance customer satisfaction and train staff effectively. Bilingual and detail-oriented, committed to maintaining high standards in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Outside Services
Dominion Valley Country Club
08.2023 - 08.2024
- Provide high quality customer services to golf course users and visitors.
- Maintain the golf cart fleet and have them ready for use and close-out.
- Maintain the golf course clean and without any debris.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Assisted in recruitment and hiring of new recreation staff.
- Trained staff members on conducting events and following safety procedures.
- Kept athletic and games equipment and facilities organized and maintained.
- Provided feedback and guidance to program participants regarding progress and development.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Lifeguard
Virginia Pool Services
05.2022 - 08.2023
- Managed a safe and secure multiple pools in the Dominion Valley community by enforcing rules, policies, and procedures.
- Provided excellent customer service to homeowner’s patrons daily by exemplifying positive attitude and meeting their needs.
- Participated in training and helping other to obtain water safety certifications.
- Conducted daily check of area and equipment for safety cleanliness, and good repair.
- Assisted the lead lifeguard with daily reports and time and attendance.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
BBA - Computer Information Systems
James Madison University
Harrisonburg, VA05-2028
High School Diploma -
Battlefield High School
Haymarket, VA05-2024
Skills
- Certified lifeguard & CPR
- Customer service oriented
- Product training
- Bilingual (English and Spanish)
- Listening skills
- Sales and upselling
- Attention to detail
- Team collaboration
- Initiative and Self-motivation
- Multitasking and organization
- Tech-Savvy
- Strong work ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Outside Services
Dominion Valley Country Club
08.2023 - 08.2024
Lifeguard
Virginia Pool Services
05.2022 - 08.2023
BBA - Computer Information Systems
James Madison University
High School Diploma -
Battlefield High School
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