Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diego Rodriguez

Haymarket,VA

Summary

Dynamic and dedicated professional with a strong background in customer service and safety management at Dominion Valley Country Club. Certified lifeguard skilled in CPR, with a proven ability to enhance customer satisfaction and train staff effectively. Bilingual and detail-oriented, committed to maintaining high standards in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Outside Services

Dominion Valley Country Club
08.2023 - 08.2024
  • Provide high quality customer services to golf course users and visitors.
  • Maintain the golf cart fleet and have them ready for use and close-out.
  • Maintain the golf course clean and without any debris.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Assisted in recruitment and hiring of new recreation staff.
  • Trained staff members on conducting events and following safety procedures.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Provided feedback and guidance to program participants regarding progress and development.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.


Lifeguard

Virginia Pool Services
05.2022 - 08.2023


  • Managed a safe and secure multiple pools in the Dominion Valley community by enforcing rules, policies, and procedures.
  • Provided excellent customer service to homeowner’s patrons daily by exemplifying positive attitude and meeting their needs.
  • Participated in training and helping other to obtain water safety certifications.
  • Conducted daily check of area and equipment for safety cleanliness, and good repair.
  • Assisted the lead lifeguard with daily reports and time and attendance.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Education

BBA - Computer Information Systems

James Madison University
Harrisonburg, VA
05-2028

High School Diploma -

Battlefield High School
Haymarket, VA
05-2024

Skills

  • Certified lifeguard & CPR
  • Customer service oriented
  • Product training
  • Bilingual (English and Spanish)
  • Listening skills
  • Sales and upselling
  • Attention to detail
  • Team collaboration
  • Initiative and Self-motivation
  • Multitasking and organization
  • Tech-Savvy
  • Strong work ethic

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Outside Services

Dominion Valley Country Club
08.2023 - 08.2024

Lifeguard

Virginia Pool Services
05.2022 - 08.2023

BBA - Computer Information Systems

James Madison University

High School Diploma -

Battlefield High School

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Diego Rodriguez