Diego Romualdo
Clifton,New Jersey
Summary
Dynamic professional with a proven track record at Epatha Mental Health Associates, excelling in maintaining confidentiality and professional telephone etiquette. Demonstrated ability to enhance communication processes and patient satisfaction. Skilled in appointment management and conflict resolution, contributing to a positive and efficient work environment. Achieved significant improvements in patient follow-up efficiency. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Secretary
Epatha Mental Health Associates
01.2024 - Current
- Responded to emails and other correspondence to facilitate communication and enhance doctor processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to patients.
- Responded to inquiries from callers seeking information.
- Entered data into system and updated patient contacts with information to keep records current.
FC Associate L1
Amazon
10.2020 - Current
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed procedures at all times for personal and team safety.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Pulled orders quickly to maintain demanding productivity goals.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Interacted with guests in friendly and knowledgeable way.
Education
Bachelor of Science - Nursing
Rutgers University
Newark, NJ05-2026
Skills
- Maintaining confidentiality
- Appointment management
- Patient check-in
- Billing support
- Professional telephone etiquette
- Conflict resolution techniques
Certification
American Heart Association Basic Life Support Provider
Introduction to Culturally and Linguistically Appropriate Services
Gym
Consistent and Disciplined for 3 years
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Interests
Reading
Gardening
Philosphy
Meditating
Boxing
Training for a year
Software
Excel
Word
Timeline
Secretary
Epatha Mental Health Associates
01.2024 - Current
FC Associate L1
Amazon
10.2020 - Current
American Heart Association Basic Life Support Provider
Introduction to Culturally and Linguistically Appropriate Services
Bachelor of Science - Nursing
Rutgers University
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