Diego Rovira
Dallas,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Valet Parking Attendant
Elite Valet
Dallas, TX
02.2023 - Current
- Greeted customers and provided them with parking instructions.
- Assisted customers in loading and unloading luggage.
- Monitored parking lot to ensure that vehicles were parked correctly.
- Ensured customer satisfaction by providing friendly, courteous service.
- Maintained orderliness of the parking area at all times.
- Provided customers with valet tickets upon arrival and collected tickets upon departure.
- Safely drove a variety of vehicle makes and models including luxury cars, vans, SUVs.
- Organized keys for easy retrieval when customers return for their vehicles.
- Responsible for keeping track of all incoming and outgoing vehicles from the lot.
- Notified management of any damage or issues with customer's vehicles immediately after inspection was completed.
- Inspected customer's vehicle for existing damages prior to accepting it into the lot.
- Collected fees from customers upon completion of their valet services.
- Communicated effectively with colleagues regarding availability of parking spaces.
- Provided directions to nearby attractions or restaurants when asked by customers.
Supervisor of Operations
IDAAN PANAMA
Panama City, Panama
07.2015 - 12.2022
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
Education
Maritime Administration
Universidad Interamericana De Panama
Panama08-2019
High School Diploma -
Escuela Bilingue De Las Cumbres
Panama12-2012
Skills
- Organizational Skills
- Teamwork and Collaboration
- Organization
- Flexible and Adaptable
Timeline
Valet Parking Attendant
Elite Valet
02.2023 - Current
Supervisor of Operations
IDAAN PANAMA
07.2015 - 12.2022
Maritime Administration
Universidad Interamericana De Panama
High School Diploma -
Escuela Bilingue De Las Cumbres
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