Diego Ruiz
Clovis
Summary
Customer service professional with 6+ years of experience in high-volume public service environments, specializing in document review, administrative processing, data entry, and front-counter support. Strong background in resolving customer issues, processing transactions, reviewing documentation for accuracy, and maintaining detailed records while supporting regulatory and compliance-driven workflows. Skilled in coordinating with multiple departments, communicating regulations, and delivering efficient, professional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent / Ramp Agent
Alaska Airlines
08.2018 - Current
- Assisted customers at a busy service counter by processing travel documents, verifying identification, and entering required data into internal systems.
- Reviewed documents for accuracy and completeness to ensure compliance with regulatory requirements
- Performed data entry, record-keeping, and documentation for ADA cases, passenger issues, and operational compliance.
- Processed payments, calculated fees, and completed transaction entries while providing clear explanations of procedures and charges.
- Provided high-volume customer service by resolving escalated concerns, explaining regulations, and ensuring customers met all requirements for travel clearance.
- Coordinated with multiple teams (security, operations, TSA, and airport staff) to ensure smooth workflow and accurate documentation.
- Maintained meticulous records related to passenger interactions, accessibility accommodations, and compliance checks.
- Trained and mentored new hires on documentation standards, customer service procedures, and compliance tasks.
- Supported administrative duties such as updating system information, maintaining logs, and completing detailed incident reports.
Education
Bachelor of Arts - Business Administration and Management
Fresno Pacific University
08.2025
Skills
- Customer Service (Front Counter Support)
- Document Review & Processing
- Data Entry & Records Management
- Fee Calculation & Payment Processing
- Microsoft Office (Word, Excel, Outlook)
- Multi-Line Phone Systems
- Regulatory Compliance
- Training & Staff Support
- Problem Resolution & Public Communication
Certification
- Ground Security Coordinator (GSC)
- Complaint Resolution Official (CRO)
Timeline
Customer Service Agent / Ramp Agent
Alaska Airlines
08.2018 - Current
Bachelor of Arts - Business Administration and Management
Fresno Pacific University