Diego Salas
Frisco,Texas
Summary
Experienced Call Agent known for building strong customer relationships while effectively resolving complex problems. Committed to delivering superior results for customers and employers alike. Forward thinking team member with a solid technical background and proficiency in requirements gathering. Skilled in risk evaluation, issue troubleshooting, and product testing.
Overview
1
1
year of professional experience
Work History
Call Center Agent
SLS Global Logistics
Dallas, TX
07.2023 - 05.2024
- Conducted follow-up calls to ensure customer satisfaction.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Education
Bachelor of Science - Computer Science
The University of Texas At Arlington
Arlington, TX05-2027
Skills
- Technical Support
- Call control skills
- Data Entry
- Web development
- Troubleshooting skills
- Task Prioritization
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Japanese
Elementary
Computer Science Projects
- Sudoku Game
- Login and Registration System
- Budget Tracking
- Recommendation System
Timeline
Call Center Agent
SLS Global Logistics
07.2023 - 05.2024
Bachelor of Science - Computer Science
The University of Texas At Arlington
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