Diego Salazar
Strategic Governance Manager
Washington,DC
Summary
Senior Operations, Governance & Program Management Professional with 10+ years of experience leading cross-functional initiatives, stakeholder alignment, and operational modernization across mission-driven organizations. PMP and ProSci Change Management certified, with extensive, career-long experience directing Salesforce CRM implementations, data migrations, and system governance as core components of broader operational and committee management portfolios. Proven track record managing multi-stakeholder working groups, enforcing data integrity and compliance standards, and driving successful technology adoption through structured change management.
Overview
5
5
Certificates
14
14
years of professional experience
Work History
Senior Manager, Board and Convention Operations
United States Pharmacopeia
Rockville, MD
04.2023 - Current
- Direct comprehensive operational planning, governance workflows, and integrated project roadmaps for the Board of Trustees, Council of the Convention, and Convention Membership.
- Champion and lead ongoing Salesforce CRM restructuring and governance projects, collaborating with technical teams to audit data, eliminate redundant records, and standardize fields to improve organizational usability.
- Leverage Salesforce CRM tracking, pipeline dashboards, and operational reporting to identify process bottlenecks, streamline cross-functional workflows, and continuously optimize day-to-day governance and operations administration.
- Synthesize complex operational and governance data into executive dashboards and briefing materials, delivering actionable recommendations and strategic solutions to senior leadership.
- Apply ProSci change management and PMP methodologies to design and implement process improvements across the division.
- Partner with internal IT and systems administrators to troubleshoot platform defects, develop workflow automations, and prioritize system enhancements that divisional operations.
- Manage and mentor operations staff while balancing concurrent operational schedules and competing priorities across high-stakes governance cycles
Governance Technical Manager (Portfolio Manager)
American Chemical Society
Washington, DC
11.2022 - 03.2023
- Directed volunteer database operations and governance technical infrastructure, leading multiple Salesforce migration and upgrade projects to transition legacy records into modernized platforms.
- Executed data cleansing, field mapping, and deduplication efforts across high-volume member and volunteer records within Salesforce, establishing reliable data quality controls.
- Designed custom Salesforce reporting architectures, tracking views, and operational metrics that automated routine administrative tasks and streamlined data delivery across technical teams.
- Analyzed system utilization and database integrity trends within Salesforce, presenting data-backed findings, risk assessments, and technical roadmap recommendations to senior department heads.
- Partnered directly with IT developers, database administrators, and external software vendors to define functional requirements, conduct user acceptance testing (UAT), and troubleshoot technical issues.
- Established standardized operational documentation, reporting views, and data access protocols to ensure accurate reporting and secure volunteer record management.
Program Manager
American Chemical Society
Washington, DC
05.2019 - 11.2022
- Managed operational workflows and cross-divisional logistics for national governance committees, supporting communications and policy implementation for hundreds of volunteer leaders.
- Tracked committee rosters, volunteer engagement cycles, and historical participation data in Salesforce, utilizing reporting insights to optimize committee appointment workflows and reduce administrative lag.
- Co-lead the development of regular analytical reports on membership model adoption and dues transitions to senior executives, highlighting variance trends and proposing practical operational adjustments.
- Served as the primary operational connector between volunteer leadership, legal, and operational departments, aligning varying stakeholder viewpoints into actionable project plans.
- Designed and executed stakeholder communication plans and readiness resources ahead of major national governance assemblies to ensure organizational readiness.
International Program Coordinator
Business Software Alliance (BSA)
Washington, DC
04.2012 - 04.2019
- Administered international program operations and customer-facing workflows, handling day-to-day inquiries and operational escalations from global corporate members and partners.
- Led administrative Salesforce configuration projects, developing custom fields, validation rules, and tracking dashboards to support international membership and certification initiatives.
- Utilized Salesforce tracking and reporting capabilities to monitor global certification milestones and participant lifecycles, using data insights to eliminate process delays and improve partner turnaround times.
- Compiled monthly program health metrics and financial reconciliation data into executive briefing reports, surfacing operational trends and recommending process improvements to senior leadership.
- Audited participant certification data within Salesforce to ensure data accuracy and compliance with global program standards and partner agreements.
- Created standardized documentation, procedural guides, and onboarding aids to streamline international partner operations and support system user readiness.
Education
Master of Science - Urban And Regional Planning
Florida State University
Tallahassee, FL 05.2001 -
Master of Science - International Affairs
Florida State University
Tallahassee, FL 05.2001 -
Bachelor of Science - Political Science
Florida State University
Tallahassee, FL 05.2001 -
Skills
Governance & Board Operations: Non-Profit & Committee Governance, Bylaw & Policy Adherence, Multi-Stakeholder Working Groups, Business Process Optimization, Audit Readiness
Program & Project Management: PMP Methodologies, Integrated Roadmaps, Cross-Functional Team Leadership, Risk & Issue Mitigation, Vendor & Partner Oversight
CRM & Data Systems: Salesforce Administration & Configuration, Data Quality & Deduplication, Migration & System Restructuring, Process Automation, User Acceptance Testing (UAT)
Strategy, Analytics & Change: ProSci Change Management & User Adoption, Executive Briefings & Dashboards, Operational Reporting & Insights, Strategic Planning, Portfolio Delivery
Certification
Project Management Institute (PMI) - Project Management Professional
Timeline
National Association of Parliamentarians (NAP) - Registered Parliamentarian (RP) (Expected Dec2026)
12-2026
American Heart Association - CPR Certified
05-2025
Senior Manager, Board and Convention Operations
United States Pharmacopeia
04.2023 - Current
Governance Technical Manager (Portfolio Manager)
American Chemical Society
11.2022 - 03.2023
ProSci - Certified Change Practitioner
10-2020
Smartsheet - Certified Product User
06-2020
Program Manager
American Chemical Society
05.2019 - 11.2022
Project Management Institute (PMI) - Project Management Professional
10-2018
International Program Coordinator
Business Software Alliance (BSA)
04.2012 - 04.2019
Master of Science - Urban And Regional Planning
Florida State University
05.2001 -
Master of Science - International Affairs
Florida State University
05.2001 -
Bachelor of Science - Political Science
Florida State University
05.2001 -
Languages
English
Excellent
Spanish
Excellent