Diego Sanchez
Garland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
2
2
years of professional experience
Work History
Sales Representative
State Farm
Garland, TX
08.2023 - 07.2024
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Assisted in developing promotional materials such as flyers, brochures.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Prepared and delivered appropriate presentations on products and services.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Reduced process lags by training employees on best practices and protocols.
Customer Relations Representative
State Farm
Garland, TX
08.2022 - 07.2023
- Greeted customers upon arrival and provided them with product information.
- Assisted customers in selecting the most suitable products to meet their needs.
- Answered customer inquiries via telephone, email and social media platforms.
- Resolved customer complaints through attentive listening and creative problem-solving techniques.
- Maintained accurate records of customer interactions and transactions.
- Provided detailed explanations of product features and benefits.
- Developed customized sales plans for individual customers based on their needs.
- Organized promotional events to increase brand awareness among potential customers.
- Collaborated with other departments to ensure a seamless customer service experience.
- Actively sought out new sales opportunities by engaging existing customers in conversations about additional products or services they may be interested in purchasing.
- Participated in team meetings and brainstorming sessions to improve customer service processes.
- Coordinated logistics for shipping orders directly to customers' homes or businesses.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Evaluated benefits for each caller to determine service needs and address concerns.
Education
Business Management
The University of Texas At Arlington
Arlington, TX05-2026
Bachelor of Business - Marketing
The University of Texas At Arlington
Arlington, TX05-2026
Associate of Science -
Eastfield College
Mesquite, TX05-2022
High School Diploma -
W T White High School
Dallas, TX06-2019
Skills
- Account Servicing
- Proposal Development
- Customer Retention
- Records Management
- Account Management
- Business Development
- Sales closing
- Customer Needs Assessment
- Sales Forecasting
- Territory sales
- Sales Development
- Customer Service
- Account development
- Process Improvement
- Network development
- Sales expertise
- Client Account Management
- Competitor research
- Customer Success Management
- Territory Management
- Sales Presentations
- Customer Relations
- Strategy Development
- Interpersonal communication skills
- Bilingual Spanish and English
- Task Prioritization
- Analytical
- Organizational Skills
- Multitasking
- Training & Development
- Microsoft Word
- Data Entry
- Networking
- Relationship Building
- Organization
- Problem Resolution
- Microsoft Excel
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Representative
State Farm
08.2023 - 07.2024
Customer Relations Representative
State Farm
08.2022 - 07.2023
Business Management
The University of Texas At Arlington
Bachelor of Business - Marketing
The University of Texas At Arlington
Associate of Science -
Eastfield College
High School Diploma -
W T White High School
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