Diego Sanchez
Brandon
Summary
Retail Supervisor at Hard Rock, with a lot of experience in employee training, great customer service, and knowledge of various software programs. I successfully led a team across multiple stores, enhancing operational efficiency. My time as a cashier helped me develop the foundation I needed for my supervisor promotion after 9 months. I have experience in leading a team for over 2 years now. Committed to driving results through effective communication and strategic inventory management. I am now pursuing my Bachelor's degree in Computer Engineering and want to gain experience in my career while I simultaneously prepare myself in school.
Overview
4
4
years of professional experience
Work History
Retail Supervisor
Hard Rock
Tampa
08.2021 - Current
- Provided leadership and mentoring to newly hired employees to supply knowledge of various company software programs (for example, Microsoft programs, iSeries, InfoGenesis, Ticketmaster).
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Oversee a team of retail cashiers for four different stores.
- Completed an in-person management course at the Hard Rock with multiple sessions to help improve my management skills.
Education
Associate of Arts - Computer Engineering
Hillsborough Community College
Tampa, FL05-2022
Skills
- Network troubleshooting
- Microsoft programs
- Customer service
- Employee training
- Computer proficiency
- Excellent communication
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Retail Supervisor
Hard Rock
08.2021 - Current
Associate of Arts - Computer Engineering
Hillsborough Community College
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