Diego Sepulveda
Orem,UT
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Behavioral Technician
Aspen Grove Behavioral Hospital
10.2024 - Current
- Helped patients tend to their daily living activities including hygiene, eating habits, exercise, and emotional control.
- Encouraged clients to participate in social, recreational and therapeutic activities to enhance interpersonal skills.
- De-escalated patients under psychotic and strong emotional states.
- Checked on patients every 15 minutes to ensure their safety.
High Net Worth Associate
Fidelity Investments
07.2022 - 10.2024
- Serviced client's money transfer needs including wires, EFT and stock/mutual fund trades.
- Volunteered for extra shifts during holidays to alleviate staffing shortages.
- Serviced clients' personal investing and retirement accounts.
Server
IHOP
01.2022 - 07.2022
- Host, greet and take orders for customers at IHOP restaurant
- Overnight server ('graveyard server') hosting big parties up to 50 people
Volunteer
KEEN New York (Kids Enjoy Exercise Now)
04.2020 - 12.2020
- Coaches Committee: organized and carried out virtual 1-hour ZOOM sessions for kids with disabilities (Autism, cerebral palsy, Down syndrome, intellectual disabilities) during COVID-19 lockdown
- Workouts are organized into warm-up, guided cardiovascular and strength exercises, exercise songs and cooldown
- Here is a you tube link of one of my sessions: https://www.youtube.com/watch?v=4QsDfDqD8yA
Clinical Assistant
Patients First Medical Clinic
07.2020
- Completed medical histories with diverse medical conditions
- Shared my clinical analysis and treatment options to Dr
- Saad, who provided me with feedback
- About 40% of patients were on management for opioid use disorder which helped me to learn the difficulties and stigmas such patients encounter on a daily basis
- Also provided counseling, emotional support and motivation towards healthy practices and medication adherence
Volunteer
New York Cares
12.2018 - 12.2020
- Ambassador with Xavier Mission at Church of St
- Francis Xavier: Greeted and cared for guests experiencing chronic homelessness and/or food insecurity
- Greeted guests, provided beverages and pastries, assisted the elderly, carried food trays and allocated resources
- Shelter Cleanup with Xavier Mission at Church of St
- Francis Xavier: Helped clean and revitalize the shelter for homeless
- Swept floors, changed bed linens, cleaned kitchen and living room
- Gay Men's Health Crisis (GMHC): Helped provide nutritious homemade meals to HIV/AIDS affected individuals providing a warm and welcoming atmosphere for them
- Breakfast at St John the Divine: Assisted Cathedral Church of Saint John the Divine prepare and serve meals to over 200 hungry men and women
- Assisted the chef with slicing bread, making salad, providing buffet service and finally cleaning dining/kitchen areas
- KEEN (Kids Enjoy Exercise Now): volunteered assisting athletes with Autism Spectrum Disorder to work on their soccer skills: footwork, cardiovascular exercise, shooting and goalkeeping
- Aim of the session was to build their confidence and skills
Education
Bachelor's degree - Biology
Seton Hall University
South Orange, NJ08.2010
Skills
- Autism Experience
- Customer Service Experience
- Daily living care
Authorizedtowork
US for any employer
Personal Information
Willing To Relocate: Anywhere
Language
Fluent in Spanish and English.
Timeline
Behavioral Technician
Aspen Grove Behavioral Hospital
10.2024 - Current
High Net Worth Associate
Fidelity Investments
07.2022 - 10.2024
Server
IHOP
01.2022 - 07.2022
Clinical Assistant
Patients First Medical Clinic
07.2020
Volunteer
KEEN New York (Kids Enjoy Exercise Now)
04.2020 - 12.2020
Volunteer
New York Cares
12.2018 - 12.2020
Bachelor's degree - Biology
Seton Hall University
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