Diego Serina

• Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
• Maintained smooth and timely operations in preparation and delivery of meals.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Monitored food quality and presentation to maintain high standards.
• Followed health, safety and sanitation guidelines while preparing and serving food.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
• Plated and presented all dishes to match established restaurant standards.

- Owner: Matthew Talavera

832-257-7603

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Collaborated with team members to achieve daily tasks and meet store objectives efficiently.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed strategy to increase sales and drive profits.
• Handled cash transactions accurately, ensuring proper accounting procedures were followed at all times.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

- Former Store Manager: Madison Britt

281-221-4300

madbritt1999@gmail.com

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Managed returns, exchanges and refunds in accordance with store policy.
• Engaged with customers to effectively build rapport and lasting relationships.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.