Diego Suarez
Wisconsin Dells,WI
Summary
Dynamic Bartender Supervisor with extensive experience at Kalahari Resorts Dells, excelling in mixology and customer service. Proven track record in training staff, enhancing bar operations, sales, and implementing effective inventory management. Recognized for maintaining compliance with health codes while delivering outstanding service, ensuring a memorable experience for guests during high-volume events.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
Kalahari Resorts Dells
11.2023 - Current
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Monitored food inventory and supplies to prevent waste.
- Planned and executed promotions and special events in close collaboration with management.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Bartender Supervisor
Hilton Garden Inn Hotel
01.2023 - Current
- Controlled expenses and boosted profitability by managing food and labor costs.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food preparation, production, and plating for quality control.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised food presentation and plating to enhance visual appeal.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Relationship Banker
Banco Pichincha
06.2017 - 10.2022
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Monitored food inventory and supplies to prevent waste.
- Planned and executed promotions and special events in close collaboration with management.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Bartender
The Delbar
05.2025 - Current
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Completed requisitions to maintain required stock par levels.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Built relationships with vendors to manage orders and negotiate costs.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
Lifeguard
Wilderness Resort
11.2022 - 11.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Entered water immediately to pull struggling swimmers to safety.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Scanned main areas to monitor for any safety risks.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Education
Bachelor of Science -
Laica College
EcuadorSkills
- Safe service compliance
- Bar restocking
- Health codes compliance
- Mixology
- Handling difficult customers
- Bar service preparation
- Customer service expertise
- Service-oriented mindset
- Cash register operation
- Inventory
- Financial records oversight
- Outstanding customer service
- Conversant in language
- Fluency in language
- Professional appearance
- Beverage preparation
- Customer service
- Cash and credit transactions
- Highly reliable
Certification
-Food Safety
-Supervisor classes from University of Kalahari
-Patron Tequila Certification
-Bartender License
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bartender
The Delbar
05.2025 - Current
Bartender Supervisor
Kalahari Resorts Dells
11.2023 - Current
Bartender Supervisor
Hilton Garden Inn Hotel
01.2023 - Current
Lifeguard
Wilderness Resort
11.2022 - 11.2023
Relationship Banker
Banco Pichincha
06.2017 - 10.2022
Bachelor of Science -
Laica College