Diego Tapia
The Bronx,NY
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
punctual,fun,easy going,professional.
Overview
13
13
years of professional experience
Work History
Server
Gitano Nyc
05.2018 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server Shift Leader
Westvillenyc
02.2013 - 09.2017
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Food Runner
Aged Steakhouse
09.2010 - 08.2013
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food temperatures and kept records of all food items.
Education
High School Diploma -
Paihs@monroe
The Bronx, NY06.2013
Skills
- Pos Operation
- Beverage Preparation
- Bus Tables
- Price Memorization
- Menu Presentation
- Transactions and Cash Handling
- Warm and Friendly
- Cool Under Pressure
- Greeting and Seating Guests
- Waiting Tables
- Cocktail Knowledge
- Menu Item Recommendation
- Server Training
- Menu Memorization
Timeline
Server
Gitano Nyc
05.2018 - 08.2023
Server Shift Leader
Westvillenyc
02.2013 - 09.2017
Food Runner
Aged Steakhouse
09.2010 - 08.2013
High School Diploma -
Paihs@monroe