Diego Tapia
Highland Falls,NY
Summary
Dynamic and results-oriented Shift Manager with a proven track record at McDonald's, excelling in customer service and employee training. Leveraged decision-making and cash handling skills to enhance team performance and efficiency. Demonstrated commitment to workplace safety and service excellence, achieving significant improvements in team integration and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
02.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Tracked receipts, employee hours, and inventory movements.
Crew Member
Dunkin
08.2024 - 10.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Trainer
McDonald’s
10.2023 - 02.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Crew Member
McDonald's
02.2023 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Dunkin
08.2024 - 10.2024
Shift Manager
McDonald's
02.2024 - Current
Crew Trainer
McDonald’s
10.2023 - 02.2024
Crew Member
McDonald's
02.2023 - 10.2023
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