Diego Taylor

• Oversaw wind-down of practice following retirement of medical director
• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Prepared balance sheets, cash flow reports and income statements.
• Managed assets, accounts payable, and receivable and general financial reporting procedures.
• Successfully completed four Paycheck Protection Program forgiveness audits for business valued at $325,000.00

• Oversaw day-to-day administrative and clinical activities by establishing goals, objectives, standards of performance, policies and procedures for humanitarian care for an immigrant population, while supervising 4 Deputy Program Managers, 2 Patient Safety Risk Nurse Managers, and 194 clinical staff at 9 sites of service along 245 miles of the southwest border of the United States between the states of Texas and Coahuila, Mexico. Tier 4 security clearance.
• Met with Customs and Border Protection (CBP) program stakeholders on a regular basis to assess progress and make adjustments.
• Verified that design and operation of IT systems complied with applicable regulations.
• Participated in 6 month beta testing of EMR application prior to program wide roll-out. Selected as member of clinical task force to provide feedback to software developers.
• Reinforced operational capabilities of program clinics during immigration surge conditions of 2021, with clinical team providing up to 1200 medical assessments a day.
• Led program medical response for Del Rio, Texas immigration emergency of September 2021.

• Oversaw the start-up and daily operation of a humanitarian mission at a temporary Emergency Intake Site (EIS) operating under contract with the U.S. Department of Health and Human Services (HHS), Administration of Children & Families, Office of Refuge Resettlement (ORR).
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures to care for unaccompanied immigrant children. Provided comprehensive health visits for 300 newly arrived children each week.
• Coordinated care teams comprised of medical staff, behavioral health clinicians and case managers.
• Managed state licensed immunization program with three registered pharmacists on staff.
• Liaised with representatives of the Centers for Disease Control and Prevention (CDC) to develop protocols for minimizing spread of communicable diseases within a juvenile immigrant population.
• Provided daily situation reports to department level directors at HHS

• Managed daily practice operations to optimize scheduling, billing, patient records management and in-house / reference laboratory utilization.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development with continuing education to employees.
• Led team that secured a community-based clinical trial site featuring MD Anderson Cancer Center as trial sponsor
• Helped practice successfully navigate Medicare Access and CHIP Reauthorization Act (MACRA) and Average Sales Price (ASP) reimbursement transition.
• Used enhanced procurement strategies to deliver 6% reduction of non-payroll expenses in 12 month period.
• Managed clinic budget of approximately 4.5 million dollars per year.
• Recruited and hired board-certified Hematologist/ Oncologist after conducting a physician search..
• Developed proforma for regional radiation therapy center.
• Shepherded EMR selection process for clinic ownership.
• Nurtured and maintained referral relationships with physicians throughout Southwest Texas and Northern Coahuila, Mexico.
• Developed and deployed Patient Navigator team to enroll patients with pharmaceutical patient assistance programs.

• Member of team that founded the first Medical Oncology program in rural Southwest Texas.
• Program provided chemotherapy treatments to 92 cancer patients in its first year of operation.

• Reduced average patient wait time by 17 minutes.
• Implemented insurance pre-authorization, reducing rejections by 35%.
• Assisted patients with HIV and Hepatitis C pharmaceutical assistance programs.

• Coursework: I-O Psychology, Project Management, Budgeting
• Cum laude, 3.6 GPA

Studied: Accounting, Biology and Statistics

Studied: Psychology and History