Diego Torres
El Paso,Texas
Summary
Business Administration undergraduate with a proven track record in financial analysis, project management, and organizational strategy. Skilled in analyzing data, streamlining workflows, and delivering actionable insights to improve efficiency and drive impactful results. Adept at problem-solving and collaboration, aligning closely with IMA Financial Group’s values of teamwork and entrepreneurial spirit.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Outbound Phone Transfer Agent
Discover
08.2024 - Current
- Facilitated seamless client transitions through high-volume outbound calls, achieving a 95% client interaction accuracy rate
- Optimized workflows to improve customer satisfaction and operational efficiency
- Demonstrated analytical skills by identifying performance gaps and suggesting improvements
Office Assistant
H&L Services
El Paso, TX
01.2024 - 08.2024
- Conducted financial reconciliations and root cause analyses, reducing task turnaround time by 20% through streamlined processes
- Managed and analyzed data to support financial reporting and decision-making
- Collaborated across teams to implement process enhancements, improving overall efficiency
Site Coordinator
Be A Champion, Inc.
Dallas, TX
09.2022 - 11.2022
- Directed operations for a program serving 150+ daily participants, ensuring seamless execution of events
- Collected and analyzed feedback to assess program success and implement improvements
- Fostered collaboration among team members to address challenges and achieve organizational goals
Education
Bachelor of Business - Business Administration, Supply Chain Management
The University of Texas at El Paso (UTEP)
El Paso, Texas05.2026
Skills
- Financial Analysis
- Project Management
- Market Research
- Data Analysis
- Workflow Optimization
- Risk Assessment
- Communication
- Collaboration
- Leadership
- Critical Thinking
- Innovation
- Professional Development
Certification
- Blackstone LaunchPad Program, Enhanced skills in leadership, financial analysis, and professional development. Participated in workshops on innovation and project management.
- Venture Capital Certificate, Completed 7-week training program focusing on market research and risk assessment strategies., Fall 2024
Volunteer Experience
- Active Member, ALPFA (Association of Latino Professionals for America), 08/24, Present, Participated in workshops and networking events, focusing on professional development in finance and leadership., Supported fundraising initiatives to bridge the gap between Latino talent and leadership roles.
- Organizer, United We Hoop, San Antonio, Texas, 10/21, 03/22, Designed and facilitated basketball clinics for over 100 children from underserved communities., Strengthened community ties by fostering mentorship and teamwork among participants.
Personal Information
Willing To Relocate: True
Languages
Spanish
Native/ Bilingual
Timeline
Outbound Phone Transfer Agent
Discover
08.2024 - Current
Office Assistant
H&L Services
01.2024 - 08.2024
Site Coordinator
Be A Champion, Inc.
09.2022 - 11.2022
- Blackstone LaunchPad Program, Enhanced skills in leadership, financial analysis, and professional development. Participated in workshops on innovation and project management.
- Venture Capital Certificate, Completed 7-week training program focusing on market research and risk assessment strategies., Fall 2024
Bachelor of Business - Business Administration, Supply Chain Management
The University of Texas at El Paso (UTEP)
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