Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diego Uribe

Indian Orchard,MA

Summary

Demonstrating a remarkable ability to adapt and learn quickly, I have contributed to success in high-pressure environments. My focus on collaboration and teamwork not only improved customer satisfaction, but also optimized the dining experience. Thanks to my ability to manage orders and assimilate new concepts, I implemented significant improvements to the menu and facilitated the training of new collaborators, thus reflecting my commitment to excellence and operational efficiency.


Demonstrating a strong ability to organize and motivate teams, I have created a positive and productive work environment. My proactive approach to setting clear goals and providing constructive feedback has boosted team morale, resulting in significant improvement in operational efficiency. Additionally, I implemented organizational systems that optimized daily processes, facilitating collaboration and meeting deadlines. This ability to balance team motivation with effective organization has been key to achieving and exceeding established goals.

Overview

1
1
year of professional experience

Work History

Food Runner

Via Appia
11.2023 - 08.2024
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Monitored dining area to anticipate customer needs, enhancing overall dining experience.
  • Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
  • Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
  • Ensured compliance with health and safety regulations during food handling and delivery.

Fod Runner

Frontera Grill
08.2023 - 08.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Processed payments for orders and provided customers with change.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Restaurant Hostess

Frontera Grill
11.2023 - 06.2024
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.

Education

High School Diploma -

Springfield International Charter School
Springfield, MA
06.2025

Skills

  • Quick Learner
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Time Management
  • Order Management
  • Anticipating Customer Needs
  • Training and mentoring
  • Multitasking Abilities

Timeline

Food Runner

Via Appia
11.2023 - 08.2024

Restaurant Hostess

Frontera Grill
11.2023 - 06.2024

Fod Runner

Frontera Grill
08.2023 - 08.2024

High School Diploma -

Springfield International Charter School
Diego Uribe