Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DIEGO URRIBARRI

Naples,FL

Summary

Motivated professional seeking a challenging role with an established company to further develop skills and expertise.

Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.

Overview

10
10
years of professional experience

Work History

Sales Associate

Metro by T-Mobile
05.2019 - Current
  • Managed cash registers by ensuring secure handling of transactions and accurate balancing of cash drawers.
  • Generated end-of-day reports
  • Delivered high-quality customer service by tailoring interactions to meet specific needs and requirements.
  • Provided effective solutions for customer cell phone-related issues and questions
  • Enhanced customer communication by providing relevant information and promotions to enhance their overall experience.
  • Managed sales of cell phones, electronic devices, and accessories while ensuring their safety.
  • Maintained accurate inventory records for valuable and cash deposits transfers

Customer Representative

Suncoast Credit Union
Naples, FL
08.2022 - 03.2023
  • Responded to customer inquiries via phone, email and chat.
  • Provided product and service information to customers.
  • Resolved customer complaints promptly and efficiently.
  • Processed orders, forms and applications accurately.
  • Demonstrated strong problem solving skills in addressing customer issues.
  • Developed positive relationships with customers through friendly interactions.
  • Followed up on customer inquiries not immediately resolved by telephone calls or emails.
  • Handled difficult or emotional customer situations with empathy and professionalism.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Personal Banker

Banco Occidental de Descuento
04.2015 - 06.2018
  • Responded promptly to customer emails, phone calls and requests for information.
  • Accurately process and reconcile various cash transactions including customer payments, check transfers, and statement processing
  • Greeted and guided customers with a friendly and professional approach
  • Directed clients with specialized financial needs to appropriate specialists.
  • Addressed customer account concerns expeditiously
  • Handled customer inquiries regarding products and services
  • Fulfills basic servicing requests and open basic Consumer products such as checking and savings accounts

Education

TWO YEARS-ASSOCIATE - HUMAN RESOURCES

UNIVERSIDAD JOSE GREGORIO HERNANDEZ
Venezuela
02.2018

ADMINISTRATIVE ASSISTANT CERTIFICATION -

Centro De Adiestramiento Y Desarrollo Integral
Venezuela
06.2015

HIGH SCHOOL DIPLOMA -

U.E MARTIN TOVAR PONTE
Venezuela
07-2013

Skills

  • Strong Mathematical Skills
  • Problem Solving
  • Teamwork
  • Proficient with Microsoft Office-Word
  • Proficient with Microsoft Office-Excel
  • Proficient with Microsoft Office-PowerPoint
  • Proficient with Microsoft Office-Outlook
  • Ability to work under pressure
  • Multi-tasking
  • Good organizational skills
  • Product Sales

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Customer Representative

Suncoast Credit Union
08.2022 - 03.2023

Sales Associate

Metro by T-Mobile
05.2019 - Current

Personal Banker

Banco Occidental de Descuento
04.2015 - 06.2018

TWO YEARS-ASSOCIATE - HUMAN RESOURCES

UNIVERSIDAD JOSE GREGORIO HERNANDEZ

ADMINISTRATIVE ASSISTANT CERTIFICATION -

Centro De Adiestramiento Y Desarrollo Integral

HIGH SCHOOL DIPLOMA -

U.E MARTIN TOVAR PONTE

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DIEGO URRIBARRI