Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
DIEGO UZCATEGUI

DIEGO UZCATEGUI

Customer service, driver
Lewisville,TX

Work Preference

Work Type

Full TimeContract Work

Location Preference

On-SiteRemote

Summary

Dynamic professional with a valid driver's license and proven customer service skills, honed at SR EXPRESS. Recognized for optimizing warehouse operations and enhancing client satisfaction through effective communication and problem-solving. Adept at loading and unloading, with a strong focus on achieving high-quality service and maintaining safety standards.

Proactive and dynamic proving customer service skills. Priotize the work it’s done by rules established.

I learned how to optimezed my time through making new methods, always focused on be better, improve my errors and developing a good mindset for myself at work.

Overview

6
6
years of professional experience

Work History

Driver, Warehouse Orders

SR EXPRESS
07.2024 - Current

•Maintained safe driving records by strictly following traffic rules and

regulations.


•Performed daily vehicle inspections, identifying potential issues before they

escalated into costly repairs.


•Provided exceptional customer service at the point of delivery, addressing

concerns and answering questions as needed.


•Enhanced customer satisfaction with timely deliveries and professional

communication during pickups and dropoffs.


•Handled sensitive materials with care, ensuring no damage occurred

during transportation or storage periods

Server Assistant

Pappadeaux's Seafood Kitchen
11.2023 - 07.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.

Shipping and Receiving Assistant

LSI Graphic Solutions Plus
06.2023 - 09.2023
  • Optimized warehouse space utilization by rearranging storage areas according to product size, weight, and demand frequency patterns.
  • Improved shipping efficiency by streamlining processes and organizing the warehouse layout.
  • Collaborated with sales teams to address customer inquiries promptly, delivering high-quality service levels that bolstered client retention rates.
  • Ensured proper packaging and labeling of outgoing shipments, reducing damage claims and improving customer satisfaction.

Customer Service

Flow Inc SAS
02.2020 - 09.2021

• Provided with an efficient communication and skills my ability to offer and persuade clients to the company

• Manage an agenda of clients which I have to make phone calls, objetive to obtain customer back to our products.

• Developing strategies everyday by setting goals and establishing a fixed amount of target

Education

Bachelor In Administration Management - 2018

ESNALCO
Bogota, Colombia
01.2019

Skills

  • Customer service
  • Pick up and drop off
  • Conflict resolution
  • Valid driver’s license

Languages

English
Full Professional

Timeline

Driver, Warehouse Orders

SR EXPRESS
07.2024 - Current

Server Assistant

Pappadeaux's Seafood Kitchen
11.2023 - 07.2024

Shipping and Receiving Assistant

LSI Graphic Solutions Plus
06.2023 - 09.2023

Customer Service

Flow Inc SAS
02.2020 - 09.2021

Bachelor In Administration Management - 2018

ESNALCO