DIEGO F. VELEZ REY
Springfield
Summary
Customer-focused professional with extensive experience in customer service, technical support, and operations. Demonstrates strong problem-solving abilities and attention to detail, ensuring high levels of customer satisfaction in fast-paced environments. Eager to leverage skills in the banking industry to enhance client experiences.
Overview
14
14
years of professional experience
Work History
Production Operator
Stanley Black & Decker
Gallatin
01.2023 - Current
- Assemble products according to company quality and safety requirements while maintaining productivity goals.
- Manage operational and production data within internal systems to support workflow accuracy and efficiency.
- Collaborated with supervisors and team members to streamline workflow and enhance production performance.
- Trained and supported new employees on production procedures and safety standards, ensuring adherence to workplace expectations.
- Maintain organized work areas and follow operational procedures to support a safe manufacturing environment.
- Demonstrated reliability and adaptability, contributing to effective teamwork in a fast-paced setting.
Delivery Driver Occasionally
DoorDash
01.2024 - 10.2025
- Managed routes to optimize delivery timelines while ensuring accurate order handling and proactive communication with customers.
- Provided timely and professional delivery services while maintaining high customer satisfaction.
- Exhibited reliability and organization, effectively managing time to meet delivery schedules in a fast-paced environment.
Production & Operations Associate
Andex Printing Division
01.2022 - 01.2024
- Operated forklifts to meet daily production goals while upholding safety standards.
- Executed packaging, seal testing, and warehouse operations to ensure product integrity in manufacturing.
- Conducted quality control checks to verify accuracy in operational procedures.
Housekeeping / Slot Attendant / Slot Technician
Island Resort & Casino
01.2016 - 01.2023
- Progressed through multiple positions within organization due to consistent performance and reliability.
- Provided exceptional customer service by resolving guests' gaming machine issues and addressing technical concerns.
- Performed troubleshooting, repairs, and maintenance on slot machines and printers.
- Assisted with installation and setup of gaming equipment while ensuring compliance with company procedures.
- Maintained accurate reports, records, and database entries.
- Collaborated with team members to enhance service delivery in fast-paced customer service environment.
Co-Founder & Telecommunications Technician
MVRNET Technology Telecommunications
01.2012 - 01.2016
- Co-founded a telecommunications and security systems company specializing in CCTV, access control, and network installations.
- Coordinated sales efforts, project management, and system design, aligning solutions with client needs.
- Installed, configured, and maintained electronic security and networking systems for clients.
- Delivered technical support, troubleshooting, and customer service for residential and commercial clients, enhancing user satisfaction.
Education
Photovoltaic & Solar Energy Certification -
StudyX Academy
Florida, USA.12-2023
Technology in Telecommunications -
National Service For Learning (SENA)
Bogota, Colombia.12-2012
High School Diploma - Marketing Emphasis
Jose Manuel Saavedra Galindo
Cali, Colombia.12-2005
Social Communication And Journalism - Arts Education
Universidad Minuto De Dios
Bogota ColombiaSkills
- Route Planning
- Customer Service & Client Support
- Cash Handling & Transactions
- Operations Support
- Technical Troubleshooting
- Equipment maintenance
- Network support
- Telecom systems expertise
- Security systems management
- Data management
- Time Management
- Adaptability under pressure
- Problem Solving
- Team Collaboration
- Attention to Detail
- Communication Skills
- Office software proficiency
References
Heidi Hamilton.
Shipping Coordinator. Andex Industries.
Phone number 715 4324096.
Lance Sagataw.
Bench Tech Island Resort & Casino.
Phone number 906 2802439.
Yuly Alejandra Suarez.
Bussines Manager Bank of America.
Phone number 470 4018953
Accomplishments
- Super Stars Best Employee of the month. March 2023, Island Resort & Casino.
- A Medal Celebrate the outstanding work I have done at Stanley Black & Decker. October 2025.
- Five Medals Celebrate the outstanding, work I have done at Andex Printing Division. May 2022.
Timeline
Delivery Driver Occasionally
DoorDash
01.2024 - 10.2025
Production Operator
Stanley Black & Decker
01.2023 - Current
Production & Operations Associate
Andex Printing Division
01.2022 - 01.2024
Housekeeping / Slot Attendant / Slot Technician
Island Resort & Casino
01.2016 - 01.2023
Co-Founder & Telecommunications Technician
MVRNET Technology Telecommunications
01.2012 - 01.2016
Photovoltaic & Solar Energy Certification -
StudyX Academy
Technology in Telecommunications -
National Service For Learning (SENA)
High School Diploma - Marketing Emphasis
Jose Manuel Saavedra Galindo
Social Communication And Journalism - Arts Education
Universidad Minuto De Dios