DIEGO VILLATORO
Houston,TX
Summary
Dependable and motivated Team Member successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Youth Soccer Coach
Houston Premier Soccer
2023.06 - 2023.12
- Boosted team morale and unity through regular team-building activities and collaborative goal-setting sessions.
- Developed strong communication channels with parents, providing regular updates on player progress and addressing concerns promptly.
- Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
- *Worked through Summer and Winter of 2023*
Front of House Team Member
Chick-fil-A Holcombe
2021.05 - 2023.08
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced order accuracy by diligently reviewing and verifying customer information and order details.
Education
Bachelor of Science - Exercise Science
University of Houston
Houston, TX05.2027
Advanced High School Diploma - Health Professions
Debakey High School For Health Prof
Houston, TX05.2023
Skills
- Cooperative Relationships
- Stocking and Replenishing
- Menu Memorization
- High-Volume Dining
- Dining Area Maintenance
- Order Accuracy
- Order Taking
- Issue Resolution
- Credit and Cash Transactions
- Time Management Skills
Additional Information
- AP Scholar Award - 2022
- AP Scholar with Honor Award - 2023
- UTSA Dean's List - 2023
- Languages: English- Fluent; Spanish- Intermediate
Certification
- CPR Certified
- BLS Certified
- Community Emergency Response Team (CERT) Certified
- Certified Clinical Medical Assistant (CCMA)
Timeline
Youth Soccer Coach
Houston Premier Soccer
2023.06 - 2023.12
Front of House Team Member
Chick-fil-A Holcombe
2021.05 - 2023.08
Bachelor of Science - Exercise Science
University of Houston
Advanced High School Diploma - Health Professions
Debakey High School For Health Prof
- CPR Certified
- BLS Certified
- Community Emergency Response Team (CERT) Certified
- Certified Clinical Medical Assistant (CCMA)
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