Diego Viramontes
Anaheim,CA
Summary
Dedicated and driven customer service expert with nearly a decade of experience in hospitality venues, recognized for exceptional organizational skills, reliability, and a focused approach. Passionate about delivering consistent results through positive communication and kindness, fostering strong relationships with patrons and team members. Renowned for creative problem-solving abilities that have led to continuous career advancement, thriving in collaborative environments to deliver effective solutions. Committed to enhancing the customer experience and contributing to team success through innovative strategies and a proactive mindset.
Overview
12
12
years of professional experience
Work History
Bartender, Server, and Trainer
Del Frisco’s Grille
02.2019 - 12.2024
- Maintained extensive knowledge of specialty cocktails, wine, beer, and liquor served, as well as, knowledge of our lunch and dinner menus.
- Managed inventory levels, ensuring timely replenishment of supplies.
- Drove sales and created regular clientele by suggesting new items and tailoring recommendations to their individual tastes.
- Prepared full array of beverages while providing quality service in a fast-paced environment.
- Implemented efficient bar workflows, reducing wait times during peak hours.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new staff on beverage preparation and customer service standards.
Bartender
Hals Bar and Grill
04.2018 - 01.2019
- Promoted to Lead Bartender and participated in manager meetings.
- Created rapport with new and returning patrons to foster reoccurring clientele, and anticipated patrons needs to provide proactive service.
- Received multiple Yelp reviews commending my hospitality and personalized service.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender/Server
Ipic Gold Entertainment
05.2013 - 04.2018
- Continually promoted from Host to Lead Bartender, and entrusted with training new hires and inventory management.
- Awarded Employee of the Month multiple times during tenure.
- Showed creative problem solving and follow through with guests to ensure satisfaction.
- Provided exceptional customer service in high-volume bar environment, ensuring guest satisfaction.
- Resolved customer complaints effectively, fostering a positive atmosphere and encouraging repeat business.
Education
B.A. - Classics
University of California, Los Angeles
Los Angeles, CA03.2016
Skills
- Microsoft Word & Excel
- POS Systems (MICROS & ALOHA)
- Inventory Management
- Knowledge of Classic Cocktails
- Proficient Communication
- High-volume Experience
- Patience and tolerance
- Strong multitasking
- Highly reliable
- Team player attitude
Timeline
Bartender, Server, and Trainer
Del Frisco’s Grille
02.2019 - 12.2024
Bartender
Hals Bar and Grill
04.2018 - 01.2019
Bartender/Server
Ipic Gold Entertainment
05.2013 - 04.2018
B.A. - Classics
University of California, Los Angeles