Summary
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Diego Zarauz

Myrtle Beach,SC

Summary

Dynamic retail professional with a proven track record at Six Flags, excelling in customer service and sales. Skilled in problem-solving and cash handling, I consistently boosted customer satisfaction and loyalty through empathetic engagement and effective issue resolution. Committed to enhancing the shopping experience and driving sales through teamwork and collaboration.

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Work History

Retail Sales Associate

Sugar Life
05.2020 - 08.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Retail Sales Associate

Eagles
05.2020 - 08.2020
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Customer Service Sales Representative

Six Flags
02.2020 - 05.2020
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Education

No Degree -

Cowley Community College
Arkansas City, KS

MBA - Sports Management

Coastal Carolina University
Conway, SC
12-2027

Associates - Criminal Justice

Paris Junior College
Paris, Texas, TX
01-2023

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Retail sales
  • Customer engagement
  • Cash handling
  • Time management
  • Customer assistance

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working

Interests

  • I enjoy helping others and giving back to the community
  • DIY and Home Improvement
  • Team Sports
  • Video Gaming

Timeline

Retail Sales Associate

Sugar Life
05.2020 - 08.2020

Retail Sales Associate

Eagles
05.2020 - 08.2020

Customer Service Sales Representative

Six Flags
02.2020 - 05.2020

No Degree -

Cowley Community College

MBA - Sports Management

Coastal Carolina University

Associates - Criminal Justice

Paris Junior College
Diego Zarauz