DIEGO ZUNIGA
Atlanta,United States
Summary
Results-Driven Sales Leader | Expert Closer Accomplished sales leader with over 5 years of experience in high-value sales environments.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Service Advisor
TRUE Automotive
09.2024 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
CERTIFIED SALES REPRESENTATIVE
Motorvation Jonesboro
06.2023 - 10.2023
- Sold 18 units (trucks and cars) in my first month
- Generated new leads through cold calling and emailing
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- I collaborated with other departments such as marketing and finance
- I identified opportunities for cross-selling additional products and services
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Securing up selling services and bringing additional revenue while helping my customer
- Used software tools (CRM) to track the progress of each stage of the sales cycle
- Performed regular follow-ups with prospects to close deals efficiently
- Improved overall customer experiences to promote consistent revenue and excellent reviews
- Complete numerous agreements with international clients
- (English and Spanish)
- Track sales performance metrics to identify trends in the market
- Analyzed business data and customer scopes to improve service quality
SALES REPRESENTATIVE ASSOCIATE
ATL Addictions
03.2020 - 06.2022
- Maintained routine communication with customers to assess overall satisfaction, resolve complaints, and promote new offerings
- I identified the needs of potential customers and developed appropriate responses along with information on suitable products and services
- Reviewed weekly sales circulars and monitored price changes
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Suggested ideas to improve store operations and increase profits
- I collaborated with management teams to develop innovative marketing strategies
LEAD RETAIL SALES ASSOCIATE
H&M y Tommy Hilfiger
05.2019 - 06.2020
- Provided excellent customer service to resolve customer complaints in a timely manner
- Analyzed market trends to identify possible growth opportunities
- Trained in loss prevention, visual merchandising and general sales skills
- Maintained records of daily transactions to track sales performance
- Resolved customer complaints in a professional manner
- Helped Spanish and English speaking clients, increasing customer loyalty by 40%
- I approach each issue with a fresh mind and analytical strategies to quickly resolve concerns
- Answered questions and resolved problems by informing customers of current promotions and store policies
- Circulated assigned areas of the sales floor to identify customer service opportunities and maintain display status
- Provided exceptional services and enjoyable shopping experiences to retail customers
Education
Bachelor Degree - Organizational Psychology
Universidad Peruana de Ciencias Aplicadas
02.2025
High school Degree - undefined
Colegio San Agustín
12.2016
Skills
- CRM expertise
- Data Analysis & Reporting
- Customer support and Persuasive communication
- Business performance analysis
- Bill preparation
- Research and Strategic Planning
- Vehicle assessment
- Management and Leadership
- Key Performance Indicators (KPIs)
- Process improvements
- Telemarketing expertise
- Cold Caller
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team in the development of sales.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully launched cars.
Certification
- Approved TOEFL, 84 Pts
- Data Analytics, ISIL, PE
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advisor
TRUE Automotive
09.2024 - Current
CERTIFIED SALES REPRESENTATIVE
Motorvation Jonesboro
06.2023 - 10.2023
SALES REPRESENTATIVE ASSOCIATE
ATL Addictions
03.2020 - 06.2022
LEAD RETAIL SALES ASSOCIATE
H&M y Tommy Hilfiger
05.2019 - 06.2020
High school Degree - undefined
Colegio San Agustín
Bachelor Degree - Organizational Psychology
Universidad Peruana de Ciencias Aplicadas
Similar Profiles
Anna KilpatrickAnna Kilpatrick
Automotive Technician at TRUE AutomotiveAutomotive Technician at TRUE Automotive
Jonathan ColonJonathan Colon
Mechanic Shop Foreman at Total True AutomotiveMechanic Shop Foreman at Total True Automotive
Charles TruesdellCharles Truesdell
Ownrr at True Built Construction, True Built Heating and CoOwnrr at True Built Construction, True Built Heating and Co
Kristy RobertsKristy Roberts
Sanitation Driver at Dekalb County SanitationSanitation Driver at Dekalb County Sanitation
Daniel SatterfieldDaniel Satterfield
Mid Market Account Executive at CrunchtimeMid Market Account Executive at Crunchtime