Diego Andres Ordonez
Riverside,CA
Summary
Bilingual student and versatile professional with experience in customer service, sales, carpentry, and food service. Adept at quickly learning new skills and technologies, with strong problem-solving abilities and a commitment to continuous improvement. Proven ability to collaborate effectively in team settings and deliver exceptional service under pressure. Basic programming and computer science knowledge complement hands-on technical skills, making for a well-rounded and adaptable candidate.
Overview
7
7
years of professional experience
Work History
Auto Body & Paint Assistant
Lui's
Huehuetenango , Guatemala
05.2024 - 11.2024
- Assisted with body repair, dent removal, sanding, and painting.
- Prepped vehicle surfaces and applied finishing details.
Call Center Agent
Instacart
Guatemala , Guatemala
06.2023 - 01.2024
- Maintained a customer satisfaction rate above 90% through effective conflict resolution.
- Managed high-volume inquiries with professionalism and empathy.
- Utilized internal tools to track, document, and escalate support cases.
Sales Associate
OVS S.p.A
Guatemala, Guatemala
10.2021 - 01.2022
- Provided product knowledge to enhance customer shopping experience.
- Handled daily transactions and maintained accurate cash register operations.
- Organized displays and managed inventory restocking.
Cashier/Barista
Cafe Beraca
Guatemala , Guatemala
01.2019 - 12.2019
- Accurately processed payments and balanced cash registers at end of shifts.
- Delivered exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of workstations.
Carpenter Apprentice
Don Leonel's
Huehuetenango , Guatemala
05.2018 - 11.2018
- Assisted carpenters in constructing, cutting, sanding, and assembling wooden structures.
- Operated hand and power tools with a focus on safety and efficiency.
- Measured and prepared materials for various projects, ensuring precision.
Education
High School Diploma -
San Lorenzo High Sshool
Guatemala10-2022
Some College (No Degree) - Computer And Information Sciences
University Del Valle
Guatemala Skills
- Bilingual (Spanish & English)
- Customer service and communication
- Sales and retail operations
- Conflict resolution
- Team collaboration and adaptability
- Fast learner with strong problem-solving skills
- Ability to work under pressure and meet deadlines
- Strong interpersonal and teamwork skills
- Positive attitude and willingness to help others
- Self-motivated and reliable
- Basic programming knowledge (Python, JavaScript)
- Familiar with computer science concepts (algorithms, logic, databases)
- Tool handling
Timeline
Auto Body & Paint Assistant
Lui's
05.2024 - 11.2024
Call Center Agent
Instacart
06.2023 - 01.2024
Sales Associate
OVS S.p.A
10.2021 - 01.2022
Cashier/Barista
Cafe Beraca
01.2019 - 12.2019
Carpenter Apprentice
Don Leonel's
05.2018 - 11.2018
High School Diploma -
San Lorenzo High Sshool
Some College (No Degree) - Computer And Information Sciences
University Del Valle
Similar Profiles
Tommy TranTommy Tran
Material Handler Team Lead at Complete Coach WorksMaterial Handler Team Lead at Complete Coach Works
Stephany RoseteStephany Rosete
Customer Service Representative at Make It Fit AlterationsCustomer Service Representative at Make It Fit Alterations
Hamza AlarajHamza Alaraj
Medical Scribe at ScribeAmericaLLCMedical Scribe at ScribeAmericaLLC
Ryan MorenoRyan Moreno
Airport Operations Specialist at Riverside Airport/City of RiversideAirport Operations Specialist at Riverside Airport/City of Riverside
Quinn BalcamQuinn Balcam
Paint/Auto Body Repair Technician Assistant at Cross Paint and BodyPaint/Auto Body Repair Technician Assistant at Cross Paint and Body