DIEGO ARAYA
Kansas,United States
Summary
Customer-focused professional with experience in technical support and customer success. Strong problem-solving and communication skills, with a track record of meeting MCR and performance targets in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
3D DENTAL TREATMENT PLANNER
FAIR STRAGHT LLC
Kansas, U.S
01.2024 - Current
- 3D dental treatment planning and digital case design.
- Clinical communication with dentists to align treatment goals.
- Real-time case support, guidance and process coordination.
YOUTUBE CREATOR SUPPORT ASSOCIATE
CONCENTRIX
Costa Rica
01.2023 - 01.2024
- Supported YouTube creators with account magma and monetization.
- Delivered technical assistance for YouTube Studio features.
- Ensured adherence to YouTube community guidelines.
TEAM LEAD & CLINICAL PROTOCOL SPECIALIST
ALIGN TECHNOLOGY / INVISALIGN
Costa Rica
01.2019 - 01.2023
- Team Lead/Support Team at Invisalign Personalized Coding HUB.
- Monitored KPIs and QA. Led team improvement initiatives.
- Aligned team processes with regional & global stakeholders.
- Trained and supported team members on processes and updates.
CUSTOMER SERVICE & SALES REPRESENTATIVE
AT&T WIRELESS & MOBILITY
Costa Rica
01.2018 - 01.2019
- Provided customer support via phone and email.
- Assisted clients in resolving issues and answering product/service questions.
- Actively promoted products and consistently achieved monthly sales targets.
Education
Bachelor - Industrial Engineering
Fidelity's University
01.2024
Skills
- Technical Support
- Workflow Optimization
- Customer Service
- Team Management
- Training Team
- Quality Assurance (QA)
- Key Performance Indicators (KPI)
- Customer Relationship Management (CRM)
- Learning Management Systems (LMS)
- Salesforce
- JIRA Tool
- Stakeholder Communications
Certification
Six Sigma Certification - Coursera
Languages
- Spanish
- English, Fluent
- Spanish, Native
Timeline
3D DENTAL TREATMENT PLANNER
FAIR STRAGHT LLC
01.2024 - Current
YOUTUBE CREATOR SUPPORT ASSOCIATE
CONCENTRIX
01.2023 - 01.2024
TEAM LEAD & CLINICAL PROTOCOL SPECIALIST
ALIGN TECHNOLOGY / INVISALIGN
01.2019 - 01.2023
CUSTOMER SERVICE & SALES REPRESENTATIVE
AT&T WIRELESS & MOBILITY
01.2018 - 01.2019
Bachelor - Industrial Engineering
Fidelity's University