Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diego Fuentes

Laredo

Summary

Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Dispatcher

Ovie Logistics
06.2024 - 11.2024
  • knowledge in viatpro,prisma, rxo and ADO system
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
  • Answered phone calls and responded to customer emails.
  • Import and export


Warehouse Supervisor

Omni Logistics
06.2023 - 06.2024
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Trainings and coachings
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Warehouse Forklift Operator

Omni Logistics
02.2022 - 06.2023
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Reduced product damage by performing routine forklift maintenance and safety checks.

Sales Associate

Muebles Y Mas En Venta
03.2018 - 02.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Laws

Universidad Valle De Mexico
Nuevo Laredo
12-2010

Skills

  • Data entry
  • Dispatch software
  • Customer service
  • Decision-making
  • Attention to detail
  • Problem-solving
  • Customer relations
  • Dispatch coordination
  • Multitasking and organization
  • Team collaboration

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

Ovie Logistics
06.2024 - 11.2024

Warehouse Supervisor

Omni Logistics
06.2023 - 06.2024

Warehouse Forklift Operator

Omni Logistics
02.2022 - 06.2023

Sales Associate

Muebles Y Mas En Venta
03.2018 - 02.2022

Laws

Universidad Valle De Mexico

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Diego Fuentes