Diego Gomez
El Paso,TX
Summary
I am currently a Management Assistant with a proven track record at Enterprise Holdings, excelling in client relationships and sales analysis. Skilled in training and task delegation, I successfully resolved customer disputes, enhancing satisfaction and loyalty. Leveraged data-driven insights to boost revenue, demonstrating strong multitasking ability in fast-paced environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Management Assistant
Enterprise Holdings
02.2022 - Current
- Drove sales and customer service while assisting 30+guests per day with rental services.
- Trained and supervised employees on office policies and procedures.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives increasing revenue for branch by 10%.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
Stocker
Costco
08.2021 - 01.2022
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Credit Card Specialist
Alorica
01.2021 - 08.2021
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Recommended products and services to meet customers' credit card and banking needs.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Negotiated payment plans and loan terms with delinquent customers.
- Assisted customers with completing required forms for opening and closing bank accounts.
Crew Trainer
McDonald's
06.2018 - 01.2021
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Monitored food preparation, production, and plating for quality control.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Controlled food costs and managed inventory.
Shift Leader
Pieology Pizzeria
12.2017 - 06.2018
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food inventory and supplies to prevent waste.
Education
Bachelor of Science - Applied Mathematics
The University of Texas At El Paso
El Paso, TX05-2024
Skills
- Client relationships
- Task delegation
- Fleet management
- Maintenance management
- Sales analysis
- Telephone etiquette
- Product upselling
- Worker training
- Multitasking ability
- Teamwork
- Crisis management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Management Assistant
Enterprise Holdings
02.2022 - Current
Stocker
Costco
08.2021 - 01.2022
Credit Card Specialist
Alorica
01.2021 - 08.2021
Crew Trainer
McDonald's
06.2018 - 01.2021
Shift Leader
Pieology Pizzeria
12.2017 - 06.2018
Bachelor of Science - Applied Mathematics
The University of Texas At El Paso