Diego Pina De La Torre
Springboro,OH
Summary
Bringing over nine years of experience in management, affectively overseeing diverse departments within the cannabis sector, food processing industry, and customer service field.
Organized Food Safety Quality Assurance Manager with several years of managerial experience dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in elevating overall departmental quality to ensure compliance with the Food Safety regulations.
Overview
11
11
years of professional experience
Work History
Food Safety Quality Assurance Manager
Klosterman Baking Company
Springboro, OH
03.2024 - Current
- SQF Practitioner
- Performed annual review of SQF Codes to enhance compliance
- Executed auditing processes by NSF, SQF and FDA as well as clients
- Facilitate monthly Quality Council meetings to assess and enhance various areas, including logistics, production, organizational changes, ODA modifications, FDA regulations, and other relevant factors
- Ensured compliance with the SQF Code by reviewing all programs
- Attained PCQI certification
- Achieved FSPCA Preventive Controls for Human Food certification
- Created standardized SSOPs and SOPs to ensure consistency
- Conducted monthly environmental swab testing w/ vectors when needed
- Performed validation and verification procedures
- Document and update customer complaint records and graphs
- Analyzed, recorded, and graph foreign material discoveries to enhance quality control procedures
- Monitored and evaluated product quality during manufacturing
- Reviewed and enhanced the monthly HARPC process
- Maintained food quality by verifying QCPs
- Managed and supervised the operations of the Sanitation department
- Optimized KIP results in alignment with company's performance standards
- Implemented effective strategies to enhance food safety culture outcomes.
- Ensured the maintenance of Quality Assurance programs and procedures
- Maintained accurate records to successfully pass external audits
- Responsible for customer visits and plant walkthrough
- Investigated and addressed customer complaints, implementing corrective actions, preventive measures, and providing supporting documentation
- Conduct monthly Food Safety Meetings to enhance performance and meet compliance
- Conducted internal audits
- Identified root causes of nonconforming products and implemented necessary corrections.
- Maintained accurate records of all inspections and tests performed
- Maintained a safe work environment by adhering to all OSHA guidelines
- Conducted trainings in accordance with the SQF code.
Quality Assurance Supervisor
Koch Foods
Fairfield, OH
10.2022 - 03.2024
- Ensured smooth integration of new hires
- Increased productivity of quality assurance team by effectively coaching and developing new hires
- Obtained HACCP certification to ensure adherence to food safety standards
- Effectively supervised a team consisting of more than 40 employees
- Effectively coordinated and organized the weekly schedules of QA employees
- Supervised and maintained Food Safety protocols across 7 production lines
- Conduct HACCP training and emphasize the significance of HACCP and safety to new employees
- Ensured adherence to product specifications by end of shift
- Ensured that all drop weights, breading pick ups, cook weights, sensory and net weights were consistently on target as specified by production
- Ensure all product samples are taken hours to be sent to lab for micro testing
- Handle any condensation issues on the production lines with corrective actions
- Ensured adherence to under cook procedures and proper execution of tasks.
- Managed employee performance
- Responsible for conducting meetings with QA's to reinforce the importance of food safety, safety, GMPs and procedures
- Collaborated with production department to enhance processes and boost productivity
- Implemented safety training for new hires and existing employees
- Conducted interviews
- Managed employee hiring and termination responsibilities
- Managed QA department promotions
- Conducted daily inspections and production audits to assess the state of the production area
- Manage GMP violations by issuing appropriate employee notices
- Accommodate employees schedules yet not compromising company staffing
- Provided and verified daily USDA requested SSOPs, HACCP, and other documentation
- Responsible for proper completion on SSOPs and HACCP paperwork
- Handled corrective action forms for foreign material incidents
- Conducted investigations for foreign material findings
- Accountable for identifying pallets placed on hold due to potential contamination risks, thereby preventing foreign materials from reaching the customer
- Supervised mid-shifts and changeovers
- Identified quality issues and provided effective solutions
- Managed responsibility for enforcing lab cleanliness and safety standards
- Coached, mentored and motivated QA employees.
Quality Control Manager
Finalbell Corp.
Van Nuys, CA
01.2019 - 08.2022
- Directed production, performance, and quality objectives for testing to align the team with company goals
- Developed new flavors tailored to customer potency preferences
- Created and implemented Quality Control policies and procedures
- Monitored product standards and conducted quality assurance tests
- Cross-trained all QC employees to enhance efficiency
- Operated various mixing and filling machines to maximize production efficiency such as Thompson Duke, Omni Cartridge filling machine, 710 Shark and more
- Managed company onboarding processes, including interviewing and selecting new quality assurance personnel
- Utilized METRC system for accepting incoming manifests and outgoing products, verifying quantities, and matching correct UID tags
- Converted source UID tags into physical products by reconfiguring them into different units
- Managed inventory of waste products by recording used UID tags and discarding them after product usage
- Coordinated R&D testing with six different labs for compliance purposes
- Ensured customer specifications were met by monitoring the quality control of finished products
- Scheduled departmental procedures and guided team members in setting and achieving goals
- Coached four supervisory employees in Formulations, QC, Compliance Lab Testing, and Shipping and Receiving to enhance departmental efficiency
- Inspected incoming raw material shipments for compliance with quality standards and reported discrepancies
- Reviewed standard operating procedures and quality assurance manuals to refine production processes and ensure conformity with new regulations or policies
- Determined defective products and made final decisions on product waste at the end of production runs
- Established product specifications and quality assurance practices
- Provided support to production, quality, formulation, shipping, and receiving departments
- Trained and developed employees to contribute to overall professional growth
- Collected and analyzed production samples to evaluate quality
- Maintained production inventory using Google Sheets
- Tracked inventory of terpenes and distillate to ensure a 100% accurate count weekly
Quality Control Manager
Prime Time Cap
Van Nuys, CA
10.2018 - 08.2022
- Developed formulation processes for brands including Select Essentials/Qlic, Herbal, Connected, Jungle Boys, Sherbinski, Dosist, Pax, Cookies, Eaze, Yada Yada, among others
- Formulated main batches for large orders and supervised the filling process.
- Ensured all batches passed microbial testing through effective communication with laboratories.
- Maintained 100% accuracy of METRC inventory system.
- Produced manifest to transfer products.
- Handled overall inventory of material used in the lab.
- Handled waste inventory and waste product by DCC standard.
- Handled external audits conducted by the Department of Cannabis Control (DCC).
- Ensured company compliance with all relevant regulations.
- Conduct Quality Control meetings to improve quality overall.
- Managed inventory of all terpenes and distillate products for incoming and outgoing orders.
- Monitored and optimized the performance of quality control systems.
- Exercised authority to halt production when issues were identified.
- Managed and coordinated the quality control team, organizing meetings to meet expectations.
- Oversaw the Filling Department, ensuring adherence to Standard Operating Procedures (SOPs) for all brands.
- Successfully managed multiple projects and tasks, ensuring high-quality and timely delivery.
- Demonstrated self-reliance by consistently meeting and exceeding workflow requirements.
- Measured, mixed, and poured liquid and powdered ingredients for various brand formulations.
- Determined formulations and settings for the batch manufacturing process of cannabis products.
- Handled, measured, and mixed chemicals according to prescribed methods and testing requirements.
- Conducted sampling programs to analyze quality standards of raw materials, chemical intermediates, and final products.
- Set up and maintained laboratory instruments, troubleshooting and correcting equipment malfunctions.
- Collected samples from production batches to test for impurities or issues.
General Manager
Parking Company of America LLC
Los Angeles, CA
01.2016 - 08.2018
- Planned and conducted "new employee" orientation to promote organizational goals
- Reported revenue to the regional director
- Delegated tasks to staff, setting priorities and goals
- Provided leadership, insight, and mentoring to newly hired employees, supplying knowledge of various company programs
- Recruited and hired new employees based on company needs and culture
- Managed weekly payroll for all employees
- Evaluated individual and team business performance to identify opportunities for improvement
- Trained employees in proper operational procedures, company policies, and regulations
- Created work schedules to ensure quality customer service while maintaining employee satisfaction and adhering to the company budget
- Listened to customer feedback and implemented improvements to processes
- Attended departmental meetings, providing feedback to enhance future performance
- Improved operations by collaborating with team members and customers
- Handled complaints professionally to ensure high-quality customer service
- Managed insurance claims efficiently
- Motivated the team, fostering high energy levels for timely performance of daily activities
- Maintained professional customer service at all times.
College Math and English Tutor (Supervisor)
Los Angeles Mission College
Sylmar, CA
04.2013 - 07.2018
- Coached students through challenging material using positive reinforcement and encouragement
- Engaged students with entertaining lessons to maintain interest and promote learning
- Emphasized the importance of good study habits and created homework schedules to help students implement tailored study plans
- Designed study programs based on school curricula and individual student needs to help them excel in exams
- Delivered individualized lesson plans and study guides for tutoring sessions
- Reinforced classroom learning with additional discussions and specially prepared problems
- Tutored college-level math courses from freshmen to seniors, coordinating tutoring hours with lab instructors and teachers
- Created and implemented individual lesson plans tailored to student learning styles
- Collaborated with parents and teachers to identify student needs, develop tutoring plans, and assess progress
- Developed personalized tutoring plans for students at various levels.
Education
Honors High School Diploma -
San Fernando Senior High School
San Fernando, CA09.2012
Mathematics & Kinesiology
Los Angeles Mission College
Sylmar, CAFSPCA Preventive Controls For Human Food
IFPTI (International Food Protection Training Ins)
Illinois City, ILHazard Analysis Critical Control Point (HACCP)
College of Agriculture, Food And Environment
University Of KentuckySQF Edition 9: Updates and Insight Certificate
SQFInstitude
Approved Supplier Program Certificate
SQFInstitute
Internal Auditing Certificate
SQFInstitude
Risk Assessment Certificate
SQFInstitude
Root Cause Certificate
SQFInstitude
The SQF Code Certificate
SQFInstitude
Corrective and Preventive Actions Certificate
SQFInstitude
Food Safety Culture Certificate
SQFInstitude
Skills
- Operation monitoring
- Conducting audits
- Quality processes
- Team support and oversight
- Quality control
- Employee training
- Chemical handling
- Product development
- Leadership
- Multitasking
- Data Management
- Regulatory knowledge
- Laboratory Testing
- Customer Service
- Documentation Management
- Computer Skills
- Online Marketing and Advertising
- Audits management
- Material Audits
- Corrective Actions and Preventive Actions
- Document Control
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Food Safety Quality Assurance Manager
Klosterman Baking Company
03.2024 - Current
Quality Assurance Supervisor
Koch Foods
10.2022 - 03.2024
Quality Control Manager
Finalbell Corp.
01.2019 - 08.2022
Quality Control Manager
Prime Time Cap
10.2018 - 08.2022
General Manager
Parking Company of America LLC
01.2016 - 08.2018
College Math and English Tutor (Supervisor)
Los Angeles Mission College
04.2013 - 07.2018
Honors High School Diploma -
San Fernando Senior High School
Mathematics & Kinesiology
Los Angeles Mission College
FSPCA Preventive Controls For Human Food
IFPTI (International Food Protection Training Ins)
Hazard Analysis Critical Control Point (HACCP)
College of Agriculture, Food And Environment
SQF Edition 9: Updates and Insight Certificate
SQFInstitude
Approved Supplier Program Certificate
SQFInstitute
Internal Auditing Certificate
SQFInstitude
Risk Assessment Certificate
SQFInstitude
Root Cause Certificate
SQFInstitude
The SQF Code Certificate
SQFInstitude
Corrective and Preventive Actions Certificate
SQFInstitude
Food Safety Culture Certificate
SQFInstitude
Hobbies
- Fitness
- Audio books
- Finance
- Sales
- Marketing
- Personal development
- Health
- Real Estate
- Social Media
Hobbies
- Fitness
- Audio books
- Finance
- Sales
- Marketing
- Personal development
- Health
- Real Estate
- Cryptocurrency
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