Diego Sebastian Calva
Houston,,TX
Summary
Seeking full-time positions that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Driven to learn quickly, with advance computer proficiency and training in industry operations. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Organized and equipped to apply time management and organizational skills in various environments.
Overview
4
4
years of professional experience
Work History
New Patient Coordinator
Texas Surgical Associates
Houston , TX
- Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into the patient database accurately.
- Coordinated patient intake processes, including obtaining medical records from outside sources, verifying insurance eligibility, and scheduling new patient or follow up visits as needed.
- Performed administrative tasks such as filing documents, entering data into the system, preparing letters or reports as requested by management team members.
- Provided support to front office staff in a timely manner.
- Scheduled doppler studies, follow-ups, and surgery appointments as designated by the physician.
- Assisted non-English speaking clients (Spanish speakers) with communication barriers.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Prepared patient referral packets containing necessary forms, documents and information.
Janitorial Supervisor
KBS Services / Amazon
Houston , TX
2022.01 - 2022.10
- Trained staff to safely use cleaning equipment, tools, devices, and chemical cleaning agents to efficiently perform duties, and reduce harm to fixtures, staff, and environment.
- Supervised team of housekeeping and janitorial workers to meet the highest quality of cleanliness and safety standards.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Created reports detailing daily activities, task completion times, and any incidents that occurred during shift changes.
- Set overall vision and provided team leadership.
Barista
Starbucks Coffee Company
Houston , TX
2019.10 - 2023.04
- Connecting with customers to provide a welcoming environment
- Handcraft coffee, teas, and other beverages
- Operate ovens, espresso machines, and handling POS systems.
- Prioritize customer satisfaction and maintaining a steady work flow while under pressure.
- Maintained store professionalism by cleaning and sanitizing work areas daily.
- Elevated customer loyalty by using strong communication abilities to meet customer needs and resolve customer problems.
Education
Associate of Science - Health Sciences
Lone Star College System
Cypress, TX12.2023
Skills
- Relationship Building
- Appointment scheduling, documenting, database and spreadsheet management.
- Office administration, front desk reception
- Billing and payment processing
- Customer service
- Proficient understanding of Microsoft Office products
- Experienced in leadership and mentoring
- Resolving complaints
- Interpersonal communication
- Spanish fluency and ability to translate
- Adaptable and performs well under pressure
Additional Information
- Alejandra Ramirez
Regional Manager of KBS Cleaning Services
Email: aledier_66@yahoo.com
- Virginia Fontes
Texas Surgical Associates Office Manager
Email: vfontes@texassurgical.com
- Carmen Arvizu
Starbucks Store Manager
Languages
Spanish
Native/ Bilingual
Affiliations
- Lone Star College - CyFair Spring 2022 President's List
The President's List is comprised of students who have accumulated at least 12 credit hours and have a semester grade point average of 3.30 or above for 6 or more credit hours taken.
Timeline
Janitorial Supervisor
KBS Services / Amazon
2022.01 - 2022.10
Barista
Starbucks Coffee Company
2019.10 - 2023.04
New Patient Coordinator
Texas Surgical Associates
Associate of Science - Health Sciences
Lone Star College System
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