Diehan Collins
Frederick,MD
Summary
Dynamic leader with a proven track record at Marriott International, adept in strategic planning and cross-functional teamwork. Excelled in enhancing operational efficiency and fostering innovation, demonstrating exceptional problem-solving and communication skills. Committed to driving success and developing talent, with a focus on achieving exceptional customer service and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager, Revenue Management Systems
Marriott International
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Revenue Management Coordinator
Marriott International, Inc.
02.2019 - 01.2024
- Assisted Revenue Managers with building Rate Offers for different Marriott Hotels
- Managed different projects assigned to me on a daily/weekly basis
- Updated Rate Offers as need with new rates; blocking out special dates as directed.
- Assist with training new hires
Reservations Supervisor
Marriott Bethesda North Hotel and Conference Cntr
02.2018 - 02.2019
- Mentored team members to enhance their customer service skills, resulting in improved guest feedback.
- Build Group Blocks for Groups coming in to hotel
- Entered Rooming List with all Guest names into Reservation systems
- Made changes to reservations as needed for upcoming Guests
- Was responsible for making certain all charges were set up correctly in our systems for all Guests
- Communicated and worked with the accounting department to resolve any payment dispute
- Audit all Rate Offers to make certain they were set up correctly in all reservation systems
- Point of contact for all communication with third party booking, and verifying commissions to be paid out to Travel Agents.
- Handled Guest complaints
Education
Bachelor of Science - Business Management
University of The District of Columbia
Washington, DC05-1994
High School Diploma -
Bethesda Chevy Chase High
Bethesda, MD06-1987
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Team Building
- Cross-Functional Teamwork
- Staff Development
- Workforce Management
- Decision-Making
- Customer Service
- Teamwork and Collaboration
Certification
- Graduate Certificate in Human Resource Management University of Maryland Global Campus, May, 2022
Star Performer
Back in 1999, I was awarded one of the top three Sales Performer as a Reservation Agent with Marriott; my performance brought in the third highest revenue for the center, which had over 200 employees.
Timeline
Manager, Revenue Management Systems
Marriott International
01.2024 - Current
Revenue Management Coordinator
Marriott International, Inc.
02.2019 - 01.2024
Reservations Supervisor
Marriott Bethesda North Hotel and Conference Cntr
02.2018 - 02.2019
- Graduate Certificate in Human Resource Management University of Maryland Global Campus, May, 2022
Bachelor of Science - Business Management
University of The District of Columbia
High School Diploma -
Bethesda Chevy Chase High
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