Summary
Overview
Work History
Education
Skills
Timeline
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Dieliah Franklin

Philadelphia,PA

Summary

Dynamic and service-oriented professional with a proven track record at Motel 6 Hotel, excelling in customer service and organization. Skilled in data entry and multitasking, I effectively managed front desk operations, enhancing guest experiences and maintaining high standards of accuracy and efficiency. Committed to fostering positive client relations and operational excellence.

Overview

9
9
years of professional experience

Work History

Receptionist

Motel 6 Hotel
09.2023 - 05.2024
  • Managed front desk operations, ensuring smooth check-in and check-out processes.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Maintained accurate reservation records using hotel management software.
  • Coordinated housekeeping schedules to optimize room readiness and cleanliness standards.
  • Monitored lobby area to ensure a welcoming environment for guests and visitors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Volunteer

ASPCA
07.2023 - 08.2023
  • Assisted in animal care and welfare initiatives, ensuring proper treatment and rehabilitation of rescued animals.
  • Supported adoption events by organizing logistics and engaging with potential adopters to facilitate successful placements.
  • Collaborated with team members to maintain clean and safe shelter environments, adhering to health and safety protocols.
  • Conducted educational outreach on responsible pet ownership, enhancing community awareness and engagement in animal welfare issues.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Clerk

Commonwealth of Pa
02.2017 - 05.2022
  • Coordinated communication between departments to streamline information flow and support project initiatives.
  • Processed incoming documents and maintained organized filing systems for efficient access and retrieval.
  • Assisted in data entry tasks, ensuring accuracy and consistency across multiple databases.
  • Trained new staff on office procedures and systems to enhance team efficiency and performance.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Secret Shopper

Amazon
06.2021 - 07.2021
  • Conducted detailed evaluations of customer service interactions to assess quality and compliance standards.
  • Analyzed shopping experiences to identify areas for improvement in product availability and presentation.
  • Documented findings in reports to support management in enhancing operational efficiency.
  • Participated in training sessions to deepen understanding of evaluation criteria and expectations within retail environments.
  • Maintained confidentiality while providing constructive insights aimed at fostering a positive shopping experience for customers.
  • Aided in the improvement of inventory management practices by examining stock levels, organization, and restocking procedures.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to team objectives in fast-paced environment.

Prep Cook

Zahav
09.2015 - 02.2016
  • Prepared ingredients to ensure efficient kitchen operations and timely meal service.
  • Assisted in maintaining cleanliness and organization of workstations following food safety standards.
  • Collaborated with chefs to execute daily specials, enhancing menu offerings and guest experiences.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Sharpened knife skills, resulting in precise cuts and reduced preparation time.

Education

High School Diploma -

John Bartram High School
Philadelphia, PA

Associate of Arts - Culinary

Restaurant School At Walnut Hill College
Philadelphia, PA
07.2016

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Customer Service
  • Service-oriented mindset
  • Multitasking and prioritization
  • Positive and professional
  • Attention to detail
  • Basic math

Timeline

Receptionist

Motel 6 Hotel
09.2023 - 05.2024

Volunteer

ASPCA
07.2023 - 08.2023

Secret Shopper

Amazon
06.2021 - 07.2021

Clerk

Commonwealth of Pa
02.2017 - 05.2022

Prep Cook

Zahav
09.2015 - 02.2016

High School Diploma -

John Bartram High School

Associate of Arts - Culinary

Restaurant School At Walnut Hill College

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