Dielle Kemer
Woodstock,VA
Summary
Accomplished Retail Pharmacy Store Manager with a proven track record at Walgreens, enhancing team performance and customer satisfaction through expert leadership and problem-solving skills. Excelled in recruitment, training, and mentoring, significantly improving operational efficiency. Skilled in inventory control and customer relations, achieving notable success in multi-store management without exceeding payroll budgets.
Overview
19
19
years of professional experience
Work History
Retail Pharmacy Store Manager, CPhT
Walgreens
11.2018 - 11.2024
- Responsible for recruiting, hiring, onboard and development of a high functioning team. District recruiter for two years, setting up career fairs at a local University for internships and hourly associate roles
- Worked across teams through mentoring, and collaborations with other Store Managers to reach collective company goals.
- Meticulous monitoring payroll hour, making monthly schedules, timekeeping, and reporting end of month and end of year results of two stores, and at times as many as 4 stores at a time. Experience with Work Force Scheduler and Kronos
- Managed and oversaw the Front End and Pharmacy Business operations. Monitoring daily, weekly, and monthly metrics, breaking down the information to effectively communicate results with the management staff, celebrating the wins as well as identifying opportunities; coming up with next steps on how to reach our goals.
- Building trusting relationships with vendors to ensure proper levels of inventory to meet the customer's needs.
- Worked at other locations as a mentor helping to identify opportunities and coach and develop other Store Managers.
Store Manager
Rite Aid
02.2018 - 11.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Made weekly schedules, monitored timekeeping and processed payroll using Kronos
Store Manager in Training
Rite Aid
11.2016 - 02.2018
- Improved conditions in a store that had opportunities, by managing and organizing overstock inventory, merchandising and end of day recovery, retraining staff on best practices.
- Managed the weekly scheduling based off of weekly payroll hours allotment.
- Monitored timekeeping in Kronos ensuring accurate times were recorded and accounted for. Processed payroll during the weeks that the Store Manager was not present.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
Assistant Manager
Rite Aid
10.2014 - 11.2016
- Managed the location acting as Store Manager during the Store Manager's two LOA of 12 weeks each.
- Managed the merchandising of the store, including weekly, monthly, and annual resets and revisions.
- Responsible for weekly scheduling based off of payroll hour allotment for each week.
- Monitored and processed payroll, along with monitoring timekeeping records through Kronos.
- Hiring and onboarding of new associates.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manger
Rite Aid
02.2007 - 10.2014
- Responsible for merchandising store based off of weekly, monthly, and annual resets and revisions
- Manged writing up schedules for the Store Manager based off of weekly payroll hour allotment.
- Onboarding and development of staff, cross training associates leading to a high functioning team.
- Sent on work trips to help clean up stores that were struggling with completing tasks leading to a build up of inventory and outdated merchandising.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Responsible for opening and closing duties.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Shift Supervisor
Rite Aid
09.2006 - 02.2007
- Merchandising based off a weekly, monthly, annual resets and revisions.
- Training new hires on cashier responsibilities including cash handling, morning and evening tasks.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Certified Pharmacy Technician
Rite Aid
02.2006 - 09.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Collected co-payments or full payments from customers.
Education
Associate of Arts - Business Management
American National College
Harrisonburg, VA05-2013
Skills
- Pays close attention to detail
- Problem-solving
- Documentation and reporting
- Customer relations
- Relationship building and management
- Multitasking and organization
- Leadership development
- Training and mentoring
- Friendly and positive
- Shift scheduling
- Inventory control
- Recruitment and hiring
Timeline
Retail Pharmacy Store Manager, CPhT
Walgreens
11.2018 - 11.2024
Store Manager
Rite Aid
02.2018 - 11.2018
Store Manager in Training
Rite Aid
11.2016 - 02.2018
Assistant Manager
Rite Aid
10.2014 - 11.2016
Assistant Manger
Rite Aid
02.2007 - 10.2014
Shift Supervisor
Rite Aid
09.2006 - 02.2007
Certified Pharmacy Technician
Rite Aid
02.2006 - 09.2006
Associate of Arts - Business Management
American National College
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