Diera Holden
Fayetteville,NC
Summary
Accomplished Special Needs Caregiver and Manager with a proven track record at Autism Society of NC and Taco Bell Restaurant, demonstrating exceptional skills in Operations Management and Team Collaboration. Elevated client satisfaction through continuous improvement and strategic leadership, significantly enhancing team performance and service delivery. Expert in fostering relationships and managing high-volume dining experiences with professionalism and efficiency.
Overview
13
13
years of professional experience
Work History
Special Needs Caregiver
Autism Society of NC
08.2018 - Current
- Evaluated client progress toward established annual and quarterly goals.
- Provided personal care to maintain hygiene and prevent health problems.
- Offered respite care for families to support well-being and prevent burnout.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
Server / Waitress
Super Wing Station
10.2017 - 06.2020
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier / Shift Lead / Manager
Taco Bell Restaurant
05.2012 - 08.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Later Moved to Manager because of great performances
Education
Diploma -
Cape Fear High School
Fayetteville, NC06.2016
Skills
- Behavior Management
- Meal Preparation
- Individualized Education Plans
- Multitasking Abilities
- Reliability
- Continuous Improvement
- Organizational Skills
- Team Collaboration
- Decision-Making
- Client satisfaction
- Childcare experience
- Teamwork and Collaboration
- Professional Demeanor
- Excellent Communication
- Professionalism
- Attentive to People
- First Aid Certification
- Light Housekeeping
- Food safety understanding
- Table Setting
- Salesmanship
- Order Accuracy
- Order Management
- High-volume dining
- Guest Relations Management
- Cash Handling
- Menu presentation
- Food presentation
- Relationship Management
- Fine Dining
- Dining area maintenance
- Guest Relations
- Front-of-house display creation
- Banquet Coordination
- Safe Food Handling
- Food and beverage pairings
- Menu Memorization
- Workforce Management
- Operations Management
- Business Administration
- Performance Management
- Marketing
- Team Leadership
- Staff Training and Development
- Sales management
- Time Management
- Performance Evaluations
- Sales Techniques
- Schedule Preparation
Timeline
Special Needs Caregiver
Autism Society of NC
08.2018 - Current
Server / Waitress
Super Wing Station
10.2017 - 06.2020
Cashier / Shift Lead / Manager
Taco Bell Restaurant
05.2012 - 08.2018
Diploma -
Cape Fear High School
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