Diera Thacker
Chesapeake,OH
Summary
Results-driven professional with extensive experience in high-volume communication and appointment management. Recognized for maintaining professionalism and confidentiality while optimizing office productivity through strong organizational skills.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Marshall Healthcare
Huntington, West Virginia
01.2017 - 12.2025
- Scheduled, confirmed, and managed appointments for providers to enhance productivity.
- Entered patient data into EMR/EHR systems, ensuring accuracy and timeliness.
- Corporate communications and client relations
- Maintained office organization through efficient handling of mail, faxing, and supply orders.
- Liaised with medical staff to relay messages and provide vital information to patients.
- Ensured patient confidentiality in compliance with HIPAA regulations.
- Facilitated high-volume inbound and outbound call communications
Account Receivables Representatives
GC Services
Huntington, WV
01.2007 - 10.2016
- Managed inbound and outbound collections to optimize cash flow effectively.
- Processed ACH and credit card payments accurately to ensure financial integrity.
- Facilitated payment arrangements to address customer needs and enhance satisfaction.
- Resolved escalated calls through effective communication to defuse tensions with irate customers.
- Conducted comprehensive data entry into spreadsheets for accurate record-keeping.
- Explained account details and provided detailed bill breakdowns to improve customer understanding.
- Handled high-volume calls, maintaining professionalism and efficiency throughout interactions.
Education
Associate of Science - Medical Assisting
Huntington Junior College
Huntington, WVSkills
- Corporate communications
- Customer relationship management
- Time management
- Professionalism
- Work prioritization
- Appointment scheduling
- Oral and written communication
- Effective planning
- Business administration
- Email and telephone etiquette
- Customer service and support
- Call escalation management
- Attention to detail
- Customer feedback analysis
- Data entry and recordkeeping
- Quality control
- Inbound and outbound calling
- Technical support
- Team collaboration
- Sales expertise
- Payment processing and collection strategies
Timeline
Front Desk Receptionist
Marshall Healthcare
01.2017 - 12.2025
Account Receivables Representatives
GC Services
01.2007 - 10.2016
Associate of Science - Medical Assisting
Huntington Junior College