Dierdra Kraner
Independence,MO
Summary
Dedicated Customer Service professional with 12 years in various customer service roles. Knowledgeable in tackling issues and concerns with composure. Uses decision-making skills and sound judgment to positively impact company success and customer satisfaction. I want the opportunity to work for Amazon would be a dream of mine because of the dedication to the employees, customer satisfaction, growth opportunities, and a positive culture.
Overview
13
13
years of professional experience
Work History
Experience Manager
Ulta Beauty
09.2022 - Current
- Handle customer inquiries professionally, addressing concerns promptly to ensure a positive shopping experience.
- Assist in inventory management, conducting regular cycle counts to maintain accurate stock levels and minimize shrinkage.
- Collaborate with team members to meet and exceed daily sales goals, contributing to the store''s overall success.
- Increase sales revenue by upselling and promoting current promotions to customers.
- Develop strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed and motivated employees to be productive and engaged in work.
Services Manager
Ulta Beauty
11.2020 - 09.2022
- Oversee daily Salon operations
- Assisted in talent acquisition efforts for the service department
- Championed data-driven decision-making
- Create, manage, and organize salon schedule, adjusting accordingly for the needs of the business
- Work with the management team and associates to identify opportunities and develop solutions
- Reduced employee turnover by creating a positive work environment with clear communication
- Track and monitor weekly budgets
- Read and respond to emails from brand partners and other company personnel
- Performing various cash, credit, and check transactions via POS System
- Planning and executing in-store events
- Scheduling and confirming appointments via phone/in person.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Onboarding new associates
Salon Manager
Ulta Beauty
03.2019 - 11.2020
- Review and interpret financial operational and operational reporting regularly, including service visits and audit results
- Interact with clients daily and ensure optimal customer service
- Managing service supply inventory and ordering process to ensure we have the supplies needed
- Perform thorough consultations with clients to ensure the clients achieve their desired look
- Perform salon services (ex. Hair-cutting, hair-coloring, and styling)
- Schedule and confirm appointments daily
- Perform necessary sanitation protocols according to the State Board of Cosmetology
- Ensure that clients' information is accurate in our booking system.
- Scheduled employees to maintain adequate coverage during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
Assistant Salon Manager
Ulta Beauty
11.2018 - 03.2019
- Assist in and oversee daily salon operations
- Meet/Exceed service and merchandise sales
- Performing hair services on guests (ex
- Hair-cutting, hair-coloring, and styling)
- Providing product recommendation to guests in the salon and on the sales floor
- Ensure the highest standards of guest experience are met/exceeded
- Coaching associates to greater levels of productivity through regular open and honest two-way conversations
- Promoting all services for skin, brows, and makeup
- Help salon manager analyze monthly sales, expenses, and trends
- Assist with recruitment and training
- Assist with skills development and product knowledge
- Schedule and confirm appointments
- Keep accurate client information in computer system.
Stylist
Ulta Beauty
01.2015 - 11.2018
- Perform hair services including haircutting, hair-coloring, texture, and hair treatments
- Meet/Exceed individual sales and productivity goals
- Attending mandatory education events and workshops
- Assisting in store duties
- Build a personal and professional rapport with all guests
- Attend manager-led monthly goal setting meetings to support personal business growth
- Provide professional product recommendations as part of all services.
Lead Cashier
Ulta Beauty
09.2012 - 01.2015
- Greet each guest that enters the store
- Offer friendly knowledgeable and courteous service
- Determine each guest's needs and answering questions concerning products and services
- Promote Ulta Beauty loyalty to guests on the sales floor
- Assist in training of new cashiers, the cross-training of other associates in driving loyalty and sales results
- Inform guests about current promotions, events, and services within the store
- Courteously handling sales, refunds, and exchanges
- Ensure merchandise is replenished throughout the day
- Ensuring overall store cleanliness
- Assist in closing procedures (recounting store deposit after manager to ensure accuracy).
Cashier
Ulta Beauty
10.2011 - 09.2012
- Provide a positive guest experience in the store
- Handle sales transactions through cash register
- Collect payments by accepting cash, check, or change
- Resolve customer issues and answer questions
- Assist customers on the sales floor.
Education
Cosmetology License - Cosmetology
Jolie Health And Beauty Academy
Wilkes-barre, PA01.2015
Highschool Diploma -
Pittston Area High School
01.2011
Skills
- 12 years of customer service experience in high volume retail locations
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Strong computer skills
- Kronos Workforce Management
- Payroll Management
- Event Planning
- Goal-Oriented
Timeline
Experience Manager
Ulta Beauty
09.2022 - Current
Services Manager
Ulta Beauty
11.2020 - 09.2022
Salon Manager
Ulta Beauty
03.2019 - 11.2020
Assistant Salon Manager
Ulta Beauty
11.2018 - 03.2019
Stylist
Ulta Beauty
01.2015 - 11.2018
Lead Cashier
Ulta Beauty
09.2012 - 01.2015
Cashier
Ulta Beauty
10.2011 - 09.2012
Cosmetology License - Cosmetology
Jolie Health And Beauty Academy
Highschool Diploma -
Pittston Area High School