Dierdre Miller
St. Petersburg
Summary
Dynamic leader with a proven track record at Parallon, adept in revenue cycle management and demonstrating strong leadership. Excelled in enhancing patient registration processes and HIPAA compliance, significantly improving patient experience. Skilled in training coordination and insurance billing, consistently achieving and surpassing company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Access Team Lead
Parallon
10.2015 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Verified patient insurance eligibility and entered patient information into system.
- Supervise and review registrar work
- Training and shadow registrar patient communication
Registrar
Parallon
09.2000 - 09.2015
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Arts - Early Childhood Education
Manatee Community College
Bradenton, FL05-1989
Skills
- Policy adherence
- Appointment scheduling
- Patient registration
- Revenue cycle management
- Strong leadership
- HIPAA compliance
- Patient check-in
- Registration management
- Insurance billing
- Money handling
- Regulatory compliance
- Training coordination
- Registration and admissions
Certification
Hipaa Compliance Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Access Team Lead
Parallon
10.2015 - Current
Registrar
Parallon
09.2000 - 09.2015
Hipaa Compliance Certified
Bachelor of Arts - Early Childhood Education
Manatee Community College
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