Summary
Overview
Work History
Education
Skills
Timeline
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Dierdre Nealy-Perry

2895 Seminole rd,Woodbridge, VA

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Support Manager

Etron, Inc.
Lorton, VA
08.2007 - 07.2010
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Prepared employee schedules for maximum coverage during key hours.
  • Monitored employee and customer interactions to assess quality of service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Community Rehabilitation Specialist I

Service Source, Inc.
Alexandria, Virginia
08.2000 - 10.2007
  • Evaluated and screened patients to determine needs and provide necessary support.
  • Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
  • Scheduled providers according to patient need to use resources efficiently.
  • Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
  • Liaised with community partners to enhance employment opportunities for individuals with disabilities.
  • Mobilized case management system to document service delivery and case progress.
  • Provided emotional support and encouragement, fostering a positive environment for patients during their rehabilitation journey.
  • Empowered patients by teaching self-management techniques, promoting independence in daily activities.

Office Assistant

Department Of Interior - Bureau Of Land Management
Washington, DC
06.2000 - 10.2000
  • Delivered clerical support by handling range of routine and special requirements.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Monitored security to help maintain equipment, data and information safety.
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.

Vocational Rehabilitation Counselor

Division Of Rehabilitation Services
Greenbelt, MD
09.1998 - 05.1999
  • Assisted individuals with addressing disabilities and developing career plans.
  • Administered preliminary and comprehensive vocational assessments.
  • Promoted development of interviewing, resume writing, and etiquette skills.
  • Coordinated community resources and secured referrals.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Liaised with community partners to enhance employment opportunities for individuals with disabilities.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Provided professional services and support in a dynamic work environment.
  • Learned and adapted quickly to new technology and software applications.
  • Assessed clients'' vocational abilities and limitations, tailoring counseling approaches to individual needs.
  • Coordinated with community resources to provide additional support services that complemented vocational goals.
  • Monitored client progress through regular follow-up meetings, adjusting plans as needed for optimal success.
  • Maintained thorough case documentation, ensuring accurate records and efficient service delivery.

Education

High School Diploma -

White Station High School
Memphis, TN

Bachelor of Arts - Social Work

Gallaudet University
Washington, DC

Skills

Teamwork and Collaboration

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Timeline

Support Manager

Etron, Inc.
08.2007 - 07.2010

Community Rehabilitation Specialist I

Service Source, Inc.
08.2000 - 10.2007

Office Assistant

Department Of Interior - Bureau Of Land Management
06.2000 - 10.2000

Vocational Rehabilitation Counselor

Division Of Rehabilitation Services
09.1998 - 05.1999

High School Diploma -

White Station High School

Bachelor of Arts - Social Work

Gallaudet University

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Dierdre Nealy-Perry