Dierma Betances
Brandon,FL
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
12
12
years of professional experience
Work History
General Manager
Hampton Inn By Hilton
Ruskin, FL
11.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
Office Manager
JN Strong transportation
Brandon , FL
03.2022 - Current
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Hotel General Manager
Hampton Inn By Hilton
Linden, NJ
04.2014 - 03.2022
- Handled guest complaints and offered complimentary services for hardship cases.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Administered new hire paperwork and maintained employee files.
- Payroll bi-weekly
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Responded to and resolved guest issues or complaints.
- Updated daily information to Shairpoint
- Attended weekly GM meetings via zoom to optimize revenue and customer service.
- Take care of chargebacks, AR, guest assistance.
- Ordering kitchen, HK supplies
- Weekly bank deposits
Supervisor/Inspector
Chaos Commerce Inc.
South River, NJ
05.2012 - 03.2014
- Printing orders
- Handling employees the orders that needed to be picked and deliver for the day.
- Making sure the receiving department was getting picked orders on time.
- Checking system on how many items we had left in inventory
Education
Criminal Justice
University Interamericana
Ponce, PRSkills
- Property managements tools ( OnQ) and (PEP)
- Proficient using Word, Excel, Power Point and outlook
- Proficient using M3, ADP, Paychex flex payroll system, Sharepoint
- Supervision and training
- Staff training and development
- Calm under pressure
- Employee scheduling
- Recruiting and hiring
- Team building and motivation
- Well organizes and self motivated
- Excellent team leadership and management capabilities
- Quick learner and open to new opportunities
- Bilingual English and Spanish
Timeline
General Manager
Hampton Inn By Hilton
11.2023 - Current
Office Manager
JN Strong transportation
03.2022 - Current
Hotel General Manager
Hampton Inn By Hilton
04.2014 - 03.2022
Supervisor/Inspector
Chaos Commerce Inc.
05.2012 - 03.2014
Criminal Justice
University Interamericana