Dierra Haven
Summary
A resourceful, results oriented, young professional highly skilled in communications with the ability to think critically seeking an opportunity to engage in meaningful business functions to help drive future company and career growth.
Overview
7
7
years of professional experience
Work History
Move-In Coordinator
Foxbridge Assisted Living
2023.03 - Current
- Streamlined the move-in process by coordinating with various departments and ensuring timely completion of tasks.
- Collaborated with third party referrals and families to facilitate seamless transitions for new residents, improving overall customer experience.
- Provided exceptional customer service by addressing resident and family concerns promptly and effectively during their move-in period.
- Organized and maintained comprehensive records of all incoming residents to ensure efficient handover to the management team.
- Developed a streamlined checklist system that improved efficiency in preparing units for new occupants.
- Assisted in marketing efforts for vacant units, resulting in higher occupancy rates and reduced turnover time.
- Contributed to increased resident retention rates by delivering outstanding support throughout the entire move-in process.
- Toured property with prospective residents and their families and provided wealth of information in regards to its key features.
Operations Legal Specialist
Google
2020.09 - 2023.02
- Communicated pertinent information to clients via phone, email and mail.
- Researched statutes, decisions, legal articles and codes.
- Coordinate with international police agencies.
- Produce and send personal information to various law enforcement agencies.
- Research different countries legal laws.
- Ensured accurate record-keeping practices were followed throughout the department, contributing to overall organizational compliance efforts.
- Supported continuous improvement initiatives within the department by identifying areas for growth or development based on performance metrics analysis.
Billing Specialist
The Chiro Place
2019.08 - 2020.09
- Verify Insurance
- Process and appeal claims
- Interpret and post EOB's and ERA's
- Determine a patients cost of care by understanding copays, co-insurance and deductibles
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Autonomous Vehicle Trainer
Cruise GMC
2018.07 - 2019.08
- Tested and troubleshot autonomous vehicles for computer errors
- Provided daily reporting to engineers to help aid in coding corrections
- Led the drivers' team to accumulate mileage for engineer testing
- Mentored and coached junior staff members to help drive positive performance.
Assistant Office Manager /Receptionist
Perkins Coie L.L.P
2017.08 - 2018.06
- Reconciled accounts and investigated variances to manage accounts payable and accounts receivable
- Created and maintained spreadsheets and developed administrative and logistical reports
- Produced and distributed team newsletters, email updates and other forms of communication
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Greet and welcome clients and visitors and create a positive first impression of the company.
- Gather new client information during the initial phone call and initial meeting and maintain confidentiality.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Bachelor's degree - Communications & Media Technologies Radio show on UrbanKnightRadio
Academy of Art University
Oakland, San Francisco, CASkills
- Legal Research
- Relationship Building
- Customer Relations
- Proficiency in MS Office
- Customer Needs Assessments
- Customer Satisfaction
- Customer Interaction
- Administrative Duties
- Strong Organization
- Move-In Scheduling
- Critical Thinking
- Clear Communication
Timeline
Move-In Coordinator
Foxbridge Assisted Living
2023.03 - Current
Operations Legal Specialist
Google
2020.09 - 2023.02
Billing Specialist
The Chiro Place
2019.08 - 2020.09
Autonomous Vehicle Trainer
Cruise GMC
2018.07 - 2019.08
Assistant Office Manager /Receptionist
Perkins Coie L.L.P
2017.08 - 2018.06
Bachelor's degree - Communications & Media Technologies Radio show on UrbanKnightRadio
Academy of Art University
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