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Associate Principal Engineer

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Health Advisor experienced handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service. Hardworking and passionate job seeker with strong organizational skills eager to secure an intermediate to mid level Human Resources Coordinator position. Ready to help team achieve company goals. Dedicate customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

High-performing Customer Service and Sales Specialist with 8+ years of experience in high-volume call centers, omnichannel support, and revenue-generating customer interactions. Proven ability to exceed KPIs including First Call Resolution, Customer Satisfaction, QA scores, and sales conversion. Skilled in identifying customer needs, generating qualified leads, and turning service calls into selling opportunities. Strong communicator with expertise in de-escalation, objection handling, and relationship building. Fully equipped for remote work with a dedicated home office and strong technical proficiency.

Dynamic Government Program Coordinator with a proactive mindset at UnitedHealthcare, adept at program management and data analysis. Over 20 years in the insurance industry. Successfully streamlined communication processes, enhancing collaboration and achieving timely project deliverables. Recognized for exceptional problem-solving skills and fostering strategic partnerships, driving impactful healthcare initiatives and improving participant engagement.

Dynamic healthcare leader with 12+ years of progressive experience in nursing and quality management, including emergency care and managed care. Proven ability to drive strategic quality initiatives, achieve accreditation milestones, and lead high-performing teams. Expertise in HEDIS, NCQA, health equity, and population health programs. Recognized for fostering collaboration, implementing innovative solutions, and delivering measurable improvements in care outcomes.
Quality professional with extensive experience in spearheading quality assurance and control processes. Proven track record of fostering team collaboration and ensuring compliance with industry standards. Known for adaptability and delivering consistent results through strategic quality management.
Quality management professional with robust background in driving process improvements and ensuring compliance with industry standards. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in quality assurance, risk management, and operational efficiency. Known for reliability, leadership, and strategic vision.

Assisted in various tasks across multiple disciplines. Demonstrated mechanical aptitude and strong work ethic. Adapted quickly to new challenges with a positive attitude. Committed to providing for family through dedicated effort. Open to relocation opportunities.

Dynamic and detail-oriented Operator with extensive experience excelling in machine operation and quality assurance. Proven ability to enhance workflow efficiency through effective teamwork and problem-solving. Skilled in conducting routine maintenance and inspections, ensuring operational reliability and safety in fast-paced environments.
Experienced with operating complex machinery and maintaining production efficiency. Utilizes technical expertise to troubleshoot and resolve equipment issues swiftly. Knowledge of safety protocols ensures secure and productive work environment.

Over 7 years of experience in manufacturing and development, specializing in both basic assembly and complex electro-mechanical systems. Proven track record as a Technician Specialist, recognized for high productivity and efficient task execution. Expertise in troubleshooting, preventive maintenance, and technical support, complemented by strong time management and problem-solving skills. Committed to delivering results and meeting project deadlines through effective teamwork and resourcefulness. Skilled technician with expertise in IPC standards and compliance tracking. Proven ability to conduct R&D operations and ensure timely project completion, enhancing manufacturing processes and quality assurance.

Dynamic professional with extensive experience as a Permit Coordinator at the City of Athens, excelling in financial record management and critical problem-solving. Proven ability to enhance operational efficiency and foster teamwork, while maintaining meticulous attention to detail. Adept at successfully managing multiple projects with strict deadlines and delivering superior customer service in fast-paced environments. Eager to grow and develop professionally while contributing fresh ideas combined with a strong worth ethic and practical knowledge.

 Experienced HCC Coder with a strong background in reviewing medical records and analyzing practice management code data. Demonstrates expertise in ensuring data completeness and accuracy, and in providing coding support to healthcare teams. Known for critical thinking, sound judgment, and the ability to communicate effectively and collaborate across departments to support compliant, high-quality documentation and coding practices. Additionally, a foreign-trained dentist with hands-on experience in medical assisting, bringing a comprehensive understanding of clinical workflows, medical terminology, and patient care to the coding environment. 

Dynamic Coding Quality Analyst with a proven track record at Corewell Health, excelling in software quality assurance and defect tracking management. Recognized for enhancing coding accuracy and fostering team collaboration, I leverage my expertise in ICD-10 coding to drive continuous improvement and ensure compliance with industry standards.

Dierra Mayes

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Coding Quality Analyst

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Associate of Applied Science - Nursing

Certification - Practical Nursing

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Coding Quality Analyst

Associate of Applied Science - Nursing

Certification - Practical Nursing

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