Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Hi, I’m
Diesha Smith
Saint Paul,MN
Summary
Overview
15
years of professional experience
1
Certification
Work History
Cub Foods
Front End Lead
10.2024 - Current
Job overview
- Collaborated closely with back-end developers for seamless data flow between server-side logic and front-end presentation layers.
- Increased team productivity by mentoring junior developers and facilitating knowledge sharing sessions.
- Collaborated with design teams to ensure seamless integration of UI/UX elements into final products.
- Spearheaded efforts to adopt new technologies that led to significant improvements in performance metrics.
UPS
Preloader
08.2023 - 09.2024
Job overview
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Collaborated with team members to maintain a clean, organized workspace for efficient operations.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
- Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
- Supported training initiatives for new hires, sharing expertise in preloading procedures and workplace safety protocols.
- Ensured accurate shipment tracking by diligently scanning and updating package information in the system.
Iron Mountain
Customer Care Representative
12.2022 - 05.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high email volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Contributed to team success, consistently achieving call center performance metrics.
Lithonia Finance
Office Assistant
06.2015 - 12.2022
Job overview
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Innovative answering ASSISTANCE
Scheduler
07.2020 - 01.2021
Job overview
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
Kelly Service
Customer Service Representative
05.2020 - 07.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Publix Grocery Store
Cash Office Lead
04.2010 - 06.2020
Job overview
- Streamlined office operations for improved efficiency by organizing and maintaining accurate records of all transactions.
- Maintained strict confidentiality regarding sensitive customer information as well as proprietary company financial data during routine duties or special projects as required by management directives or legal obligations.
- Prepared detailed financial reports for management review, highlighting trends in sales data, deposit variances, and transactional anomalies requiring further investigation.
- Organized cash flow management to maintain adequate funds for daily operations without compromising security protocols.
- Increased cash handling accuracy by implementing efficient counting procedures and regular audits.
- Implemented standard operating procedures to enhance overall operational efficiency while adhering to company policies and regulatory guidelines.
American car center
Title Processor
04.2019 - 04.2020
Job overview
- Maintained a professional and organized work environment by keeping updated records of all active transactions within the company''s database system.
- Managed high-volume workloads effectively while maintaining exceptional attention to detail in the review of preliminary title reports.
- Ensured compliance with industry regulations through staying updated on changes affecting title processing protocols.
- Maintained accuracy in documentation by diligently proofreading legal descriptions, tax records, and loan documents.
- Worked proactively with lenders to resolve discrepancies discovered during the examination phase before they escalated into larger issues.
Education
Bayview High School
Diploma from Math, science and law specialty program
University Overview
- Diploma Received
- GPA: 3.1
Full Sail UniversityWinter Park, FL
Associate of Science from Information Technology
11-2024
University Overview
Skills
- Troubleshooting/Problem Solving skills
- Excellent verbal and written skills
- Data Entry
- Work from home/Call Center
- End-user support/Customer Service
- Software experience
- Information tracking/Data reporting
- IT service management
- Remote user assistance
- Software installations/Software testing
- Technical Documentation
Certification
Insurance License, Georgia
Timeline
Front End Lead
Cub Foods
10.2024 - Current
Preloader
UPS
08.2023 - 09.2024
Customer Care Representative
Iron Mountain
12.2022 - 05.2023
Scheduler
Innovative answering ASSISTANCE
07.2020 - 01.2021
Customer Service Representative
Kelly Service
05.2020 - 07.2020
Title Processor
American car center
04.2019 - 04.2020
Office Assistant
Lithonia Finance
06.2015 - 12.2022
Cash Office Lead
Publix Grocery Store
04.2010 - 06.2020
Bayview High School
Diploma from Math, science and law specialty program
Full Sail University
Associate of Science from Information Technology
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