Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DIESTEFFANO BAPTISTA

Miami Beach

Summary

Committed leader with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Floor Manager

Malka West Palm Beach
West Palm Beach
12.2024 - 08.2025
  • Collaborate with the General Manager, Culinary Director, and other team members to ensure operational efficiency and guest satisfaction.
  • Train and mentor front-of-house (FOH) new hires to uphold service standards and brand ethos.
  • Manage and track inventory levels to support efficient operations, and minimize waste.
  • Assist with opening duties to ensure a smooth start to each shift.
  • Monitor and enforce grooming standards for all staff members.
  • Evaluate and provide feedback to team members to support their professional growth and development.
  • Coached team members on customer service techniques and provided feedback on performance.

Automotive Service Advisor

Miami Lakes Automall
Miami Gardens
09.2024 - 12.2024
  • Assisted customers with service inquiries and appointment scheduling.
  • Explained vehicle maintenance services and repairs to clients clearly.
  • Utilized dealership software for tracking service history and customer data.
  • CDK proficient.
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.

Server

Mila
Miami Beach
07.2024 - 09.2024
  • Executed opening and closing tasks, including dining area setup and nightly breakdowns.
  • Delivered exceptional service to high volume of daily customers.
  • Clarified menu items by detailing ingredients and cooking methods upon request.
  • Exposed to modern Asian cooking techniques with subtle Mediterranean flair.

Restaurant Manager

HaSalon by Major Food Group
Miami Beach
08.2023 - 06.2024
  • Partnered with GM to anticipate operational needs, managed staff scheduling, vendor relations, and inventory, fostering a cohesive team environment.
  • Assist in COGS and Labor Budgeting Agenda.
  • Attend weekly P&L meetings.
  • Schedule staff according to the restaurant's needs on a weekly basis.
  • Coordinate the scheduling of daily restaurant security.
  • Coached staff to maintain high standards. Expedited food service, ensuring quality product delivery, and elevating dining experiences.
  • Make sure the procedures for closing all private events are met.
  • Creation of menu matrices and allergy sheets with the assistance of the CDC of the restaurant.
  • Expedite food from both cold and hot passes to ensure a high quality of product.
  • Oversaw on-site event operations, directing staff to fulfill client expectations.
  • Maintained inventory of supplies needed for upcoming private events such as decorations, linens.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.

Lead Server

HaSalon by Major Food Group
Miami Beach
11.2021 - 08.2023
  • In charge of opening standards.
  • Orchestrated comprehensive training programs, standardizing FOH service protocols and fostering a culture of excellence.
  • Assisted management on day to day operations of the restaurant.
  • Ensuring all restaurant supplies were kept at an ideal level.
  • Host private events, private dinners, large table reservations at a high standard.
  • Check opening and closing side work on a daily basis.

Food Runner/Expo

Strawberry Moon by Highgate Hotels
Miami Beach
04.2021 - 10.2021
  • Operate Brunch and Dinner on a daily basis.
  • Make sure expo is set up before every part of service.
  • Run food to all areas of the Restaurant.(i.e, Main Dining Room, Patio, Pool Area,Cabanas)
  • Inspect dishes beforehand, assimilate if ready to leave the kitchen.
  • Managed food expediting, ensuring quality standards and timely delivery across multiple dining areas. Coordinated mise en place for efficient service flow.
  • Facilitated seamless communication between kitchen and dining staff, ensuring accurate order fulfillment and maintaining high service standards.

Server

STK Miami
Miami Beach
04.2019 - 03.2021
  • Elevated dining experiences for high-profile clientele while ensuring discretion and exceptional service.
  • Managed POS systems to accurately request, record customer orders, and compute bills.
  • Coordinated front-of-house and back-of-house teams to maximize operational efficiency.
  • Gathered vital feedback from diners to assess satisfaction and enhance operations.
  • Contributed to positive work environment by assisting colleagues and promoting team synergy.
  • Delivered friendly, exceptional service consistently to maintain high standards.
  • Ensured celebrities' anonymity while providing outstanding service in a fast-paced setting.

Education

Criminal Justice -

ST. Thomas University
Miami Gardens, FL
09.2022

Criminal justice -

Miami Dade College
Miami, Florida
11.2019

Skills

  • Staff training
  • Inventory management
  • Effective communication
  • Customer service
  • Speaking
  • Computers
  • Troubleshooting
  • Time management
  • Teamwork
  • Adaptability
  • POS systems

Languages

  • English
  • Spanish

Timeline

Floor Manager

Malka West Palm Beach
12.2024 - 08.2025

Automotive Service Advisor

Miami Lakes Automall
09.2024 - 12.2024

Server

Mila
07.2024 - 09.2024

Restaurant Manager

HaSalon by Major Food Group
08.2023 - 06.2024

Lead Server

HaSalon by Major Food Group
11.2021 - 08.2023

Food Runner/Expo

Strawberry Moon by Highgate Hotels
04.2021 - 10.2021

Server

STK Miami
04.2019 - 03.2021

Criminal Justice -

ST. Thomas University

Criminal justice -

Miami Dade College

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