Dietra Stone
Chicago Heights,IL
Summary
Engaged and motivated Patient Coordinator highly effective at satisfying patient care needs while eliminating unnecessary hospital burdens. Broad knowledge of healthcare services and levels of care. Well known for working positively with care team members to reach creative solutions. Equipped to handle fast-paced office operations with continuous flow of patients and coordinator job duties. Strong customer service and communication skills. Dedication and diligence for patient advocacy.
Overview
35
35
years of professional experience
Work History
Patient Coordinator
Rush University Medical Center, RUMC
06.1999 - Current
- Answers telephone calls professionally, responds to questions and direct calls to staff.
- Receives and addresses incoming and outgoing communication via telephone and email.
- Schedules over 50 patient appointments and follows up with reminder phone calls.
- Performs front office duties utilizing data entry skills in framework of medical database.
- Secures payments from patients and scans identification and insurance cards.
- Completes administrative patient intakes with case histories, insurance information and mandated forms.
- Resolves problems with areas such as communication and billing that could negatively impact services
Retail Sales Associate
Kohls Department Store
Homewood, IL
10.2018 - 01.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction by 10%.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
Restaurant Server
Outback Steakhouse
01.2016 - 12.2018
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Cultivated warm relationships with regular customers.
Hospital Transporter
Rush University Medical Center, RUMC
10.1989 - 06.1999
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers
Education
Bachelor of Science - Healthcare Administration
04.2023
Skills
- Patient Rapport
- Payment Collection
- Communicating to Patients and Families
- Critical Thinking Skills
- Medical Terminology
- Registration and Scheduling
- Customer Service
- Resolving Problems
- Administrative and Office Support
- New Hire Training
Timeline
Retail Sales Associate - Kohls Department Store
10.2018 - 01.2020
Restaurant Server - Outback Steakhouse
01.2016 - 12.2018
Patient Coordinator - Rush University Medical Center, RUMC
06.1999 - Current
Hospital Transporter - Rush University Medical Center, RUMC
10.1989 - 06.1999
Rush University - Bachelor of Science, Healthcare Administration
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