Dietri Batts
Belton
Summary
Dynamic Customer Service Specialist with proven expertise at Consumer Direct, excelling in customer relations and problem-solving. Recognized for enhancing customer satisfaction and retention through effective communication and tailored solutions. Skilled in managing high call volumes while maintaining professionalism, contributing to team success and operational excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Consumer Direct
06.2020 - 04.2025
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
Business Coordinator
Cenikor Foundation Inc
09.2017 - 06.2020
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
- Coordinated training programs for new employees, resulting in improved performance levels and reduced turnover rates.
- Managed project staffing, recruitment and new hire process.
- Managed employee scheduling, ensuring adequate staffing levels during peak times while reducing overtime costs where possible.
- Fostered relationships to reach businesses to identify education and training needs.
- Assisted in the development of company policies, consistently adhering to legal compliance requirements while promoting best practices within the organization.
- Facilitated communication with clients and team members to improve business strategy and operation.
- Oversaw contract negotiations and managed vendor relationships for optimal pricing and service quality.
- Managed budgets and financial reports to ensure cost-effective allocation of resources for maximum return on investment.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Customer Service Agent
Optum TX/Teletech
06.2017 - 09.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Office Administrator
Bright Future Children & Family Services
03.2015 - 02.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
Education
No Degree - Business Administration
Temple College
Temple, TXCustomer Service Specialist - ETA International - Certified #CSS184330
Temple College
Temple, TX12-2016
High School Diploma -
Belton High School
Belton, TX05-1980
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
Languages
English
Timeline
Customer Service Specialist
Consumer Direct
06.2020 - 04.2025
Business Coordinator
Cenikor Foundation Inc
09.2017 - 06.2020
Customer Service Agent
Optum TX/Teletech
06.2017 - 09.2017
Office Administrator
Bright Future Children & Family Services
03.2015 - 02.2017
No Degree - Business Administration
Temple College
Customer Service Specialist - ETA International - Certified #CSS184330
Temple College
High School Diploma -
Belton High School
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