Dietria Vinegar
Mansfield
Summary
Exceptional Healthcare Assistant passionate about supporting positive health
outcomes by providing stellar support for medical professionals. Demonstrated
experience in effective administrative management, operational support, and
records maintenance, empowering healthcare personnel to deliver exceptional
service to patients. Strong insight into medical industry and processes, with a
keen talent for fostering positive relationships with customers and patients.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Home Care Provider
IGH IN HOME CARE
12.2016 - 03.2024
- Greeting and Welcoming Customers: Be the first of contact for customers as they enter the salon
- Greet them with a warm and friendly attitude and make them feel welcome and comfortable
- Appointment Scheduling: Manage the salon's appointment book by scheduling appointments for customers
- Coordinate with the salon staff to find suitable time slots and ensure that the schedule runs smoothly
- Answering Phone Calls and Emails: Handle incoming phone calls and emails from customers
- Provide information about salon services, prices, and availability
- Address customer inquiries, concerns, and complaints in a professional and courteous manner
- Providing Product and Service Information: Educate customers about the salon's products, services, and packages
- Help customers choose the right services or products based on their needs and preferences
- Handling Payments: Process customer payments accurately and efficiently
- Cash, credit cards, or other forms of payment, and provide receipts
- Maintain cash registers and handle any discrepancies
- Resolving Customer Issues: Address customer complaints or concerns promptly and professionally
- Listen actively, empathize with customers, and work towards finding a satisfactory resolution
- Escalate complex issues to the salon manager if necessary
- Maintaining Salon Cleanliness: Ensure that the waiting area, reception desk, and other customer areas are clean, organized, and presentable
- Keeping Records: Maintain accurate customer records, including contact information, appointment history, and service details
- Update customer profiles and notes as needed to provide a personalized experience during future visits.
Patient Access Representative
Ravenswood Family Health Center
12.2013 - 11.2016
- Equipment Setup and Maintenance: Ensured that production line equipment was properly set up, calibrated, and maintained to achieve optimal performance
- Quality Control: Conducted regular inspections and quality checks on products being manufactured to ensure they meet specified standards
- Assembly and Operation: Performed assembly tasks as part of the production process, following standard operating procedures and safety guidelines
- Troubleshooting: Identifying and resolving equipment malfunctions or production issues to minimize downtime and maintain productivity
- Documentation and Reporting: Maintained accurate production records, including output quantities, quality data, and equipment maintenance logs
- Safety and Compliance: Adhered to safety protocols, wearing appropriate personal protective equipment, and following established guidelines to ensure a safe working environment.
Customer Service Representative
GEL-PAK
06.2013 - 11.2015
- Customer Communication: Interacted with customers via multiple channels such as phone, email, and live chat
- Responded promptly to customer inquiries, provided accurate information, and assisted them in resolving issues
- Order Processing: Received and processed customer orders accurately and efficiently
- Verified order details, product availability, pricing, and delivery information
- Coordinate with the appropriate departments to ensure timely order fulfillment
- Product Knowledge: Developed a strong understanding of the laboratory's products and services
- Stay updated with product specifications, features, applications, and pricing
- Issue Resolution: Address customer complaints, concerns, and escalations in a professional and empathetic manner
- Technical Support: Provided basic technical assistance to customers regarding the laboratory's products
- Documentation and Record-Keeping: Maintained accurate and detailed records of customer interactions, inquiries, and complaints in the customer relationship management (CRM) system
- Customer Feedback: Collected and analyzed customer feedback to identify trends, recurring issues, and areas for improvement.
Office Coordinator
Abbott Laboratories
11.2010 - 04.2013
- Administrative Support: Handled general office tasks such as managing correspondence, answering phone calls, and responding to emails
- Scheduled appointments, meetings, and conference calls for the office staff
- Facility Management: Oversee office operations, including maintaining office supplies and equipment, coordinating repairs and maintenance, and ensuring a clean and organized work environment
- Travel and Logistics: Arranged travel itineraries, including flights, accommodations, and transportation, for employees and visitors
- Records Management: Maintained and updated office records, files, and databases
- Ensured proper document control and confidentiality
- Budget and Expense Management: Assisted with budget planning and monitored office expenses
- Process invoices, expense reports, and reimbursement requests
- Communication and Coordination: Served as a point of contact for internal and external stakeholders, including employees, clients, and suppliers.
Medical Records Clerk
Stanford Hospital
03.2003 - 11.2010
- Data Entry: Entered patient information, medical records, and other relevant data into the company's database or electronic health records system accurately and efficiently
- Record Management: Organized and maintained medical records, ensuring they are properly filed, stored, and accessible when needed
- This includes both physical and electronic records
- Documentation: Assisted in creating and updating medical documents, reports, and correspondence as required
- Appointment Scheduling: Managed and coordinated appointments for patients, doctors, and medical staff
- This may include scheduling, rescheduling, and canceling appointments as necessary
- Communication: Answered phone calls, responded to emails, and provided information to patients, healthcare professionals, and other stakeholders in a professional and courteous manner.
Education
Certificate - Early Childhood Education
Ohlone College
Fremont, CAGED -
Adult School of Redwood City
Redwood City, CA06.1993
Skills
- Customer Service
- Call Center
- Customer Care
- Patient Care
- Compassionate Caregiving
- Meal Preparation
- Emotional Support
- First aid and safety
- Housekeeping tasks
- Progress Documentation
- Recording vital signs
- Vital signs monitoring
Certification
Driver's License
Additional Information
Skills: Communication Skills are great Flexibility and Adaptability Quick learner Creating Ideas Positive Attitude Leadership Responsible
Timeline
Home Care Provider
IGH IN HOME CARE
12.2016 - 03.2024
Patient Access Representative
Ravenswood Family Health Center
12.2013 - 11.2016
Customer Service Representative
GEL-PAK
06.2013 - 11.2015
Office Coordinator
Abbott Laboratories
11.2010 - 04.2013
Medical Records Clerk
Stanford Hospital
03.2003 - 11.2010
Certificate - Early Childhood Education
Ohlone College
GED -
Adult School of Redwood City